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Hotel Riu Tikida Palmeraie

4-star hotel
Eco-certified
This hotel was certified as environmentally sustainable by an independent organization recognized by Google. Google does not verify certification status. Learn more
Route Fés N8, km 6 (Annakhil), Marrakesh 4000705243-27400
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1,945 reviews
Upscale all-inclusive hotel offering 3 restaurants, 3 bars & a spa, plus indoor & outdoor pools.

8 top things to know

13 min drive to the Bahia Palace
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One of the few hotels in the area with a 24-hr front desk
With all the needs to make a good rest.
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The restaurant has a dinner buffet
Buffets very little varied and not top top
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Guests mentioned "animated movies" 86 times
...staff are exceptionaly friendly and helpful. Rooms vast and animation team are engaged. Food is to a reasonable standard...
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Guests praised the fitness center, which has free weights
We also often went to the small gym.
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The hotel has a game room
Very good following recent room refurbishment.
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One of the few hotels in the area with an indoor pool
Quality buffet, very clean swimming pool with nice entertainment.
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This hotel typically costs between MAD 1,012–MAD 2,188 per night for the dates you selected.
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Health & safety: Enhanced cleaningPersonal protection and 3 more
Sustainability: Energy efficiencyWater conservation and 2 more

Location summary

Neighborhood: Annakhil
Good for visitors
Semi-rural suburb with golf resorts, palm grove paths at El Palmeral & modern African art at MACAAL.
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Cuisine De Terroir
Restaurant
16 min
Le Trou Au Mur
Restaurant
16 min
Le Foundouk
Restaurant
15 min
La Cantine des Gazelles
Moroccan restaurant
16 min
Chez Brahim Restaurant
Moroccan restaurant
17 min
Restaurant Casa Lalla
Restaurant
19 min
L'Ô à la Bouche
Restaurant
18 min
L'Ardoise du Marché
French restaurant
18 min
Fouquet's Marrakech
Restaurant
16 min
Restaurant Marrakech - Terrasse des épices
Restaurant
17 min
Marrakesh Menara Airport
Taxi
26 min
Transit
53 min
Hotel Rio
Walking
4 min
Atlassi
Walking
7 min
Atacadao
Walking
14 min

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

People often mention

Fitness
Mentioned in 192 Google reviews
16% unfavorable69% positive
Food
Mentioned in 250 Google reviews
23% unfavorable69% positive
Bar
Mentioned in 101 Google reviews
24% unfavorable64% positive
Nightlife
Mentioned in 70 Google reviews
27% unfavorable59% positive
Pool
Mentioned in 117 Google reviews
11% unfavorable77% positive
Family
Mentioned in 75 Google reviews
23% unfavorable75% positive
Property
Mentioned in 432 Google reviews
6% unfavorable90% positive
Service
Mentioned in 492 Google reviews
8% unfavorable89% positive
Atmosphere
Mentioned in 134 Google reviews
1% unfavorable98% positive
Transit
Mentioned in 54 Google reviews
9% unfavorable70% positive
Cleanliness
Mentioned in 161 Google reviews
14% unfavorable81% positive
Gym
Mentioned in 27 Google reviews
11% unfavorable74% positive
Amenities
Mentioned in 54 Google reviews
26% unfavorable54% positive
Sleep
Mentioned in 58 Google reviews
38% unfavorable45% positive
Bathroom
Mentioned in 43 Google reviews
40% unfavorable42% positive
Couples
Mentioned in 19 Google reviews
21% unfavorable68% positive
Kitchen
Mentioned in 22 Google reviews
55% unfavorable23% positive
Wellness
Mentioned in 29 Google reviews
31% unfavorable62% positive
Safety
Mentioned in 21 Google reviews
48% unfavorable43% positive
Nature
Mentioned in 17 Google reviews
12% unfavorable82% positive
Wi-fi
Mentioned in 20 Google reviews
25% unfavorable45% positive
Spa
Mentioned in 21 Google reviews
29% unfavorable62% positive
Breakfast
Mentioned in 87 Google reviews
17% unfavorable71% positive
Accessibility
Mentioned in 15 Google reviews
27% unfavorable47% positive
Air conditioning
Mentioned in 14 Google reviews
57% unfavorable43% positive
Location
Mentioned in 70 Google reviews
10% unfavorable69% positive
Restaurant
Mentioned in 23 Google reviews
30% unfavorable57% positive
Entertainment
Mentioned in 5 Google reviews
40% unfavorable20% positive

Photos

Exterior
Food & Drink
Amenities
Bedroom

About this hotel

On landscaped grounds with palm trees, this upscale all-inclusive hotel along the N8 highway is 2 km from the Musée de la Palmeraie, Art Contemporain et Nature and 8 km from Jemaa el-Fnaa, a bustling public square in Marrakech's walled Medina district.

Check-in time: 4:00 PM
Check-out time: 11:00 AM

Popular amenities

  • Pool
  • Spa
  • All inclusive available
  • Breakfastfree

Web results

 https://www.riu.com › ... › clubhotel-riu-tik...
Hotel Riu Tikida Palmeraie | Hôtel Marrakech familial tout ...
Le Hotel Riu Tikida Palmeraie est votre hôtel familial à Marrakech. Réservez sur le site officiel de RIU Hôtels & Resorts. Meilleur prix garanti.
 https://www.tripadvisor.fr › ... › Hôtels Marrakech
Hotel Riu Tikida Palmeraie - Hôtels Marrakech - TripAdvisor
Hotel Riu Tikida Palmeraie, Marrakech dès 146€ sur Tripadvisor: Consultez les 7 666 avis de voyageurs, 7 764 photos, et les meilleures offres pour Hotel Riu ...
 https://www.booking.com › ... › Hôtels à Marrakech
Hotel Riu Tikida Palmeraie - All Inclusive, Marrakech
L'établissement Hotel Riu Tikida Palmeraie - All Inclusive accueille des clients Booking.com depuis le 15 juin 2020. Chaîne hôtelière/marque: RIU Hotels & ...

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Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more
Rooms4.2Location4.2Service4.2

Ratings by traveler type

  • Families
    4.2/5
    Rooms
    4.1
    • Guests liked the large rooms
    Location
    4.2
    Service
    4.1
    • Guests appreciated the friendly staff

Reviews

People often mention

Fitness
Mentioned in 192 Google reviews
16% unfavorable69% positive
Food
Mentioned in 250 Google reviews
23% unfavorable69% positive
Bar
Mentioned in 101 Google reviews
24% unfavorable64% positive
Nightlife
Mentioned in 70 Google reviews
27% unfavorable59% positive
Pool
Mentioned in 117 Google reviews
11% unfavorable77% positive
Family
Mentioned in 75 Google reviews
23% unfavorable75% positive
Property
Mentioned in 432 Google reviews
6% unfavorable90% positive
Service
Mentioned in 492 Google reviews
8% unfavorable89% positive
Atmosphere
Mentioned in 134 Google reviews
1% unfavorable98% positive
Transit
Mentioned in 54 Google reviews
9% unfavorable70% positive
Cleanliness
Mentioned in 161 Google reviews
14% unfavorable81% positive
Gym
Mentioned in 27 Google reviews
11% unfavorable74% positive
Amenities
Mentioned in 54 Google reviews
26% unfavorable54% positive
Sleep
Mentioned in 58 Google reviews
38% unfavorable45% positive
Bathroom
Mentioned in 43 Google reviews
40% unfavorable42% positive
Couples
Mentioned in 19 Google reviews
21% unfavorable68% positive
Kitchen
Mentioned in 22 Google reviews
55% unfavorable23% positive
Wellness
Mentioned in 29 Google reviews
31% unfavorable62% positive
Safety
Mentioned in 21 Google reviews
48% unfavorable43% positive
Nature
Mentioned in 17 Google reviews
12% unfavorable82% positive
Wi-fi
Mentioned in 20 Google reviews
25% unfavorable45% positive
Spa
Mentioned in 21 Google reviews
29% unfavorable62% positive
Breakfast
Mentioned in 87 Google reviews
17% unfavorable71% positive
Accessibility
Mentioned in 15 Google reviews
27% unfavorable47% positive
Air conditioning
Mentioned in 14 Google reviews
57% unfavorable43% positive
Location
Mentioned in 70 Google reviews
10% unfavorable69% positive
Restaurant
Mentioned in 23 Google reviews
30% unfavorable57% positive
Entertainment
Mentioned in 5 Google reviews
40% unfavorable20% positive
Dudley Soule4 months ago on Google
5/5
Would I stay here again , Yes. The resort is kept clean and tidy , Gardens and grounds are beautiful.The staff are exceptionaly friendly and helpful. Rooms vast and animation team are engaged. Food is to a reasonable standard with plenty of …
Would I stay here again , Yes. The resort is kept clean and tidy , Gardens and grounds are beautiful.The staff are exceptionaly friendly and helpful. Rooms vast and animation team are engaged. Food is to a reasonable standard with plenty of variety. Good cross section of cultures and ages present and no trouble at all. Overall a very pleasurable experience. We stayed on an all inclusive basis which represented extremely good vale for money.I would not hesitate to recommend this hotel to others . Thank you to all the staff for making our stay an enjoyable experience.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location4.0
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maria godschalk5 months ago on Google
4/5
Difficult to get in as a paying visitor. Had to wait 15 minutes outside of the gate, just till my friend came to pick me up. …
Difficult to get in as a paying visitor. Had to wait 15 minutes outside of the gate, just till my friend came to pick me up.
They raised some eyebrows, as my if friend might have different purposes with me and they insisted I couldn't come to the room. He is with his whole family, and living abroad we finally had a change to all meet.
Besides this somewhat awkward welcome, I got a very good impression.
Quality buffet, very clean swimming pool with nice entertainment. Very diverse and respectful guests. Hardworking employees with great smiles. Very relaxing interior.
A suggestion to improve:
Acoustic panels on the ceiling in the buffet hall.
Trip typeFriends
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jane mears5 months ago on Google
5/5
Beautiful hotel wonderful service, lovely and clean plus excellent amenities. Only downfall is that it's a little away from the main parts of town both old and new. There is a free shuttle but takes 20 minutes to the old town only. Have …
Beautiful hotel wonderful service, lovely and clean plus excellent amenities. Only downfall is that it's a little away from the main parts of town both old and new. There is a free shuttle but takes 20 minutes to the old town only. Have been to Marrakech now four times and have to say all the hotels seem to be of high quality. Love it here but would choose a location slightly nearer the town if I were to come again.
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location3.0
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Vanessa Williamson4 weeks ago on Google
4/5
The compound was beautiful and rooms spacious.Food was good, although a bit more variety would be good. Staff were friendly, good humoured and helpful. The entertainment was not to my liking, but the team were good, perhaps a bit more …
The compound was beautiful and rooms spacious.Food was good, although a bit more variety would be good. Staff were friendly, good humoured and helpful. The entertainment was not to my liking, but the team were good, perhaps a bit more cultural stuff would be appreciated.
Unfortunately the lack of sun loungers and the music blasting out at the pool was not conducive to relaxation & prevented us from using the area.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Sammy Stefano5 months ago on Google
5/5
This hotel is so well kept you could eat your food off of the floor! The gardens are well maintained and the pools are very clean. The staff remember who you are, what room you're in and what your favourite drink is. The reception is …
This hotel is so well kept you could eat your food off of the floor! The gardens are well maintained and the pools are very clean. The staff remember who you are, what room you're in and what your favourite drink is. The reception is nothing short of perfection with the beautiful fountain in the centre. We had such an outstanding holiday and the day time entertainment was always very motivational with a variety of Zumba classes and aqua aerobics. The staff roled out the red carpet treatment from start to waving goodbye. Even the shuttle bus service to all of the excursions were very knowledgeable.
Trip typeCouple
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Kay Ma month ago on Google
5/5
My experience in this hotel has been very positive, staff were amazing especially the waiters who are really polite. The entertainment they have nightly is amazing and is worth the time. Activities there are plentiful from disco, bingo, …
My experience in this hotel has been very positive, staff were amazing especially the waiters who are really polite. The entertainment they have nightly is amazing and is worth the time. Activities there are plentiful from disco, bingo, aquagym, dart and much more. Overall amazing, only concern is maybe changing the buffet as it can be quite repetitive for longer stays. Thank you soo much.
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location4.0
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Nigel Parish5 months ago on Google
5/5
I'm not sure where to start. It's literally perfect. The staff are incredible. They all make eye contact and say hello. All incredibly helpful and very well presented in branded uniform. The hotel itself is spotless. Cleaners are constantly …
I'm not sure where to start. It's literally perfect. The staff are incredible. They all make eye contact and say hello. All incredibly helpful and very well presented in branded uniform. The hotel itself is spotless. Cleaners are constantly cleaning the communal areas. Our room was tidied daily by wonderful housekeepers...again a big smile from them every morning. The food is a buffet style and it's sumptuous. Imlecably presented with a huge choice on offer which changes daily. The facilities are fabulous, and the entertainment staff work tirelessly to engage the guests in yoga, water aerobics, evening entertainment etc. Again they are immaculately turned out and always friendly. A free shuttle bus to the Medina too!
Slopes throughout make wheelchair access simple. Rooms are huge, the hotel reception is enormous with comfortable seating throughout.
Oh and good WiFi access everywhere and even a kids club.
I cannot recommend this hotel highly enough. They made me and my family really welcome. We will be back!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Samuel Parish5 months ago on Google
5/5
We were here from the 24th to 28th of May 2022. Everything was literally perfect. Big rooms, gorgeous pool, awesome food. Cannot fault anything. …
We were here from the 24th to 28th of May 2022. Everything was literally perfect. Big rooms, gorgeous pool, awesome food. Cannot fault anything.
I would like to specifically point out the staff as being wonderful. They always greet you with a smile and make sure that you're having a wonderful time.
I have already booked myself into another RIU hotel for next year. And I'm really looking forward to it.
Rooms5.0
Service5.0
Location5.0
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Fran Murphy4 months ago on Google
2/5
Not a 4 star hotel & not the same as other RIU hotels globally.
The reception staff most extremely unhelpful and actually quite rude, …
Not a 4 star hotel & not the same as other RIU hotels globally.
The reception staff most extremely unhelpful and actually quite rude, understandable language barrier but the tone in how things are said outlines the rudeness.
No bottled water available at the pool bar - glass of water only.
Pool bar understaffed and only 1 open until 15:30
The speciality restaurants- was not advised had to book - when tried obviously fully booked.
The area around the pool is extremely slippy be very careful I witnessed 4 people slip over.
Pool dirty in areas with leaves and other items.
Rooms - very spacious request 1 close to the pool as some are quite far back.
Food- The buffet was very international not much traditional foods at all.
If your looking for a very basic cheap getaway then I guess this is perfect and hence 5 stars from many
For anyone that’s well travelled and have experienced true 4 star - do not book here.
Trip typeSolo
Rooms3.0
Service1.0
Location2.0
Response from the owner4 months ago

Dear Fran Murphy,

First of all, we would like to thank you for being such a loyal guest, since we can read that you have visited our Riu hotels globally. We kindly recommend to visit the Riu Class website, you will be able to read about the benefits of being a class member.

At RIU, we maintain a firm commitment to the places where we are present by prioritizing the hiring of local staff to promote the development of societies and enrich the cultural diversity of our workforce.

We would like to highlight that our Front desk is multilingual, however, it is possible that in the event of hiring new staff, some might still be in training and do not have a level as high as the rest. If guests have difficulty making themselves understood, they always have the option to talk to our management team, who will be delighted to attend their needs.

Moreover, it is much unexpected to read your comments about our staff. It is very important to us that all our guests feel welcome at our resort and treated with respect, which is what we also expect from each and every guest.

Please note that our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and garden areas.

We are very sorry to read you left thinking otherwise.

Kind regards,

Hotel Riu Plaza Tikida Palmeraie

Online Reputation Manager

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D Blandford2 weeks ago on Google
5/5
Spent a week here with my husband and had a truly amazing trip. It was our first visit to Morocco so we were unsure what to expect. The hotel did not disappoint. Upon arrival we were given a welcome drink whilst we waited to check in, which …
Spent a week here with my husband and had a truly amazing trip. It was our first visit to Morocco so we were unsure what to expect. The hotel did not disappoint. Upon arrival we were given a welcome drink whilst we waited to check in, which was a quick process. The whole complex is either one or two storeys tall. It's on a large site with lots of ground floor or first floor accommodation. The rooms are designed in a Riad style (around central courtyards) with water features and greenery which feels like an oasis.
The facilities are great. We tended to use the indoor pool more than the outdoor as it was warmer. Always enough sunbeds. Lots of pool activities during the day such as Zumba, step, bingo and a good way to meet people.
The poolside bar served great cocktails all day.
Food was fantastic. Every night a wide variety that included Morrocon, pizzas, fish, vegetarian choices. The staff are so friendly and attentive enhancing the experience. It's buffet style in all their restaurants.
Every night the staff put on entertainment, we preferred the lobby bar were there was just a singer with their guitar.
We took a guided tour to the Souks (markets) on day two which was useful and informative. It included a Palace visit, lunch in a stunning restaurant. It also gave us the confidence to explore on our own.
We also opted to visit a Berber family in the atlas mountains which was a beautiful trip and gave a flavour of rural Morroco and the Berber lifestyle and values.
Trips felt more expensive due to the current low value of the pound but still worth it. Both trips were organised through the TUI rep at the hotel.
Would highly recommend this hotel for couples and families. Great value for money. everything went smoothly until we returned to Bristol and waited over two hours for our luggage. Welcome home!!
Trip typeVacation · Family
Rooms5.0
Service5.0
Location4.0
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Julie Thirlwell2 weeks ago on Google
5/5
We are currently staying here it’s our 4th day and I can honestly say it’s perfect. The staff are all so polite and friendly
The room is immaculate and the food is the best Iv ever had and Iv been on a lot …
We are currently staying here it’s our 4th day and I can honestly say it’s perfect. The staff are all so polite and friendly
The room is immaculate and the food is the best Iv ever had and Iv been on a lot of holidays the only thing I could fault are the towels they are thin and old
We will definitely be booking to come back next year and to stay in room 5104 a fantastic holiday well done !!!
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
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Amina Tanaoui4 weeks ago on Google
1/5
The service is good, food as well. Unfortunately drinks are very cheap.
Plus, I want to report a disappointment:
The manager is not flexible at all. We had a sharp conversation about me …
The service is good, food as well. Unfortunately drinks are very cheap.
Plus, I want to report a disappointment:
The manager is not flexible at all. We had a sharp conversation about me swimming for 5 minutes -or less- in the night, and I think it doesn’t deserve this treatment we received . They cut hours of our stay, deprived us from lunch… it’s very cheap as customer service!
Trip typeVacation
Response from the owner3 weeks ago

Dear Amina,

Thank you for taking the time to give us your feedback and for expressing your concerns.

Although we are glad to hear that our service and the good food were to your satisfaction, it is truly disappointing for us to hear of the interaction you had with one of our team members.

Please remember, swimming outside the specified opening hours is not allowed under any circumstances. It is not only that attention must be paid to the rest of the other guests, it is for safety reason. During the night time the water is chlorinated, so no one is allowed in the water.

We sincerely hope to have the opportunity to welcome you back to one of our worldwide available hotels in the future. Until then, we wish you all the best.

With our best wishes we remain,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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Meriem El Hilali2 months ago on Google
1/5
Be careful of the staff working in this resort, especially the lady dancers working in the theater at night. One of them dragged me to dance in the dark and stole my gold neckless in the most professional way. The police came and the investigation is underway. Be careful please and always check your belongings.
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
Response from the owner2 months ago

Dear Meriem,

Thank you for bringing your concerns to our attention.

Our mission has always been to make our guests feel like they are in their home way from home, and we truly believe that we show all guests this warmth and respect, which is also the reason why we have so many long-time regular guests.

However, it seems we did a poor job of making this evident during your stay. It was disappointing to read that you were unhappy with your stay.

Please accept the apologies of ourselves and the entire team for not providing you with an exceptional stay. This does not line up with the standards to which we hold ourselves and our staff.

We assure you that any concerns that were brought to our attention were addressed, as we are always looking for way to improve our product and service, therefore thank you for your comments that will help us become that much better.

While we know you may be hesitant to come back, we would certainly like the opportunity to regain your trust.

Respectfully,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Danusan Selvaratnam2 months ago on Google
4/5
The resort was very clean and beautiful with big rooms and big outdoor swimming pools. All staffs were very nice especially the spa massage team and the ladies at the reception Nouhaila and Mariem were very helpful and always smiling. …
The resort was very clean and beautiful with big rooms and big outdoor swimming pools. All staffs were very nice especially the spa massage team and the ladies at the reception Nouhaila and Mariem were very helpful and always smiling.
The only reason why I didn’t give a 5 was that the food was very repetitive and not many Moroccan dishes available. Having said that the food was good.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location4.0
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Philip Liptrot2 months ago on Google
3/5
Okay but not great all inclusive. Toilet in kids room broken upon arrival and had to be looked at three time during stay. Food ok but a tad repetitive. My view further marred by fact that myself and daughter both got food poisoning towards …
Okay but not great all inclusive. Toilet in kids room broken upon arrival and had to be looked at three time during stay. Food ok but a tad repetitive. My view further marred by fact that myself and daughter both got food poisoning towards end if stay. Also, my pregnant girlfriend soke to Tui rep to arrange special assistance upon arrival at Gatwick. When we landed the cabin crew had no record of this ie Tui rep at hotel never actioned our request. Overall opinion, would not go back again.
Rooms3.0
Service4.0
Location2.0
Response from the owner2 months ago

Dear Philip Liptrot,

Thank you very much for staying with us.

Please let us explain that when a booking is made through a third party and not RIU, it is the agency with whom the guests have booked, who is in charge of the reservation, its agents are not part of Riu, unfortunately, we cannot reply on their behalf.

We kindly recommend you to contact them, in order to inform them about your discomfort.

Nevertheless, it is concerning to read about your upset stomach. We do follow strict procedures while handling our food products in order to prevent and avoid any kind of alimentary risks or hazards.

Travelling to different countries with different climate can lead to gastrointestinal problems which are not necessarily related to food.

In accordance with our high standards, we guarantee our guests the highest quality service, which goes far beyond the legal requirements, especially when it comes to food safety.

At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.

We truly hope that you are feeling better by now and we can guarantee that our regular H&S inspections show optimal results in this area.

We apologise for any discomfort and we will inform the management department.

Kindest regards,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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billal chowdhurya month ago on Google
5/5
Excellent staff, food is awful in the morning but they feed the cats so im happy. Dinner is exceptional. More than a 4 star hotel in my opinion.
Kenza Chraibia week ago on Google
1/5
The assistant manager Marc and the receptionist Nihal/Nihad were very rude, disrespectful and have no manner at all! Instead of apologizing after their mistake, Marc simply told us: lf you don’t like the hotel or the service you can leave! …
The assistant manager Marc and the receptionist Nihal/Nihad were very rude, disrespectful and have no manner at all! Instead of apologizing after their mistake, Marc simply told us: lf you don’t like the hotel or the service you can leave! These 2 need to undergo a serious training on how to communicate with customers! Shame on them! They just ruined our vacation
Trip typeVacation · Family
Rooms2.0
Service1.0
Location2.0
Response from the owner3 days ago

Dear Kenza Chraibi,

Thank you very much for staying with us.

Please note that the information provided is not sufficient to thoroughly check your experience and assist you accordingly.

It is very important to us that all our guests feel welcome at our resort and treated with respect, which is what we also expect from guests.

Your review will be forwarded.

Kind Regards,

Hotel Riu Tikida Palmeraie

Online Reputation Management

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Gemma H2 weeks ago on Google
5/5
Absolutely loved my time here, first time and I would 100% go back. Very clean, everyone friendly. Food was good, dinner in the main restaurant was definitely my favourite.
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Oqua Asuquo2 months ago on Google
5/5
Quite a holiday and vacation experience. Courteous members of staff, great local and international cuisine, serene location. I really loved the Hammam treatment.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Geraint Hughes6 months ago on Google
3/5
Where do i start - Hotel was excellent ,Rooms were were clean and of a good size and the hotel staff were friendly especially the pool boys who made sure we had the same spot at pool. …
Where do i start - Hotel was excellent ,Rooms were were clean and of a good size and the hotel staff were friendly especially the pool boys who made sure we had the same spot at pool.
Now for the downside the food was not 4 star quality and was very receptive . Was looking forward to eating good Moroccan cuisine but there was hardly any apart from tagine cooking. Breakfast was a joke it consisted mainly eggs and the pancakes were done about hour before and placed under the warming lights when the previous batch was finished. Many other hotels which we have been did these fresh so the were hot. The hotel was at 30-40% capacity which was good but we will not be going there again unless the food improves 100%
Trip typeVacation · Couple
Rooms4.0
Service5.0
Location4.0
Response from the owner6 months ago

Dear Geraint Hughes,

Thank you for choosing Riu and for sharing your impressions.

We are truly disappointed to hear that you were not completely satisfied with some aspects of your recent experience with us and we lament that we could not meet your taste with our gastronomic offer, as we always try to offer a large variety of quality food.

We have of course passed your comments to the relevant department for further consideration, and we sincerely hope that despite the mentioned inconveniences you would still give us another opportunity to host you soon and convince you of our RIU service and quality.

Please receive our warmest regards,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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Jessica Rach7 months ago on Google
5/5
This was a great family destination to go to with an 18-month-old. The staff were amazing, so warm and friendly and went out of their way to go the extra mile - and entertain my little one during meal times. So much more than I expected and …
This was a great family destination to go to with an 18-month-old. The staff were amazing, so warm and friendly and went out of their way to go the extra mile - and entertain my little one during meal times. So much more than I expected and lots of great amenities plus a shuttle to the town centre. My only regret was not having time to tip before we left for our morning flight. Lovely people and place if you’re looking for an easy all inclusive resort.
Trip typeFamily
Rooms5.0
Service5.0
Location4.0
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Erphan Rizi6 months ago on Google
5/5
The staff were absolutely amazing and went out of their way to make guests feel appreciated and welcome. Good variety of food and snacks with plenty of veg options. The drinks on all inclusive were very good (all familiar brands). Short …
The staff were absolutely amazing and went out of their way to make guests feel appreciated and welcome. Good variety of food and snacks with plenty of veg options. The drinks on all inclusive were very good (all familiar brands). Short distance from airport and with free daily shuttles to main square in Marrakech. Would not hesitate to recommend this resort to couples and families. A+
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Jessica-may James6 months ago on Google
4/5
Beautiful lovely hotel! The gardens look amazing and the wildlife there is abundant! I saw lots of birds,bats,lizards,fish and especially toads. The scenery is beautiful from the balcony and the gardens are very well looked after. Food …
Beautiful lovely hotel! The gardens look amazing and the wildlife there is abundant! I saw lots of birds,bats,lizards,fish and especially toads. The scenery is beautiful from the balcony and the gardens are very well looked after. Food wasn’t as great as we thought, definitely wasn’t the best quality. Drinks were very poor: coke was watery, cocktails where premixed which didn’t taste nice and vodka was cheap. There should be more information on the food for allergie purposes. The staff are wonderful, accommodating, couldn’t be better! But I found the service in the shop could be friendlier. The rooms are marvellous, definitely better than I thought they where going to be and the cleaning services are great! There are a tremendous amount of activities to do such as aquagym, Zumba, stretching, French bowls, water volleyball as well as on sand, darts, ping pong, bingo and football. There is a gym as well as an indoor pool followed by an outdoor pool but note that the gym is adult only and I think it should be at least 13+ or mabye 14+ accompanied by an adult. Although there are a lot of activities all of them are in the adult section which I found strange but I’m pretty sure all ages can do them. Also on the board with the activities it just says the activity and not where it’s being held. Shop had lovely souvenirs but I think they should hold more medical stuff such as paracetamol etc. I found this hotel amazing apart from some minor issues but not every hotel is perfect. Would I stay again? Probably not but because I’d like to try somewhere else in Morocco but it was worth it while I was here.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location3.0
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Isabela De Sousa5 months ago on Google
5/5
Excellent hotel where the staff are always more than happy to help! Brilliant location and food and facilities were very good. Animation team were lovely and friendly.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Dandi P4 months ago on Google
4/5
I think the 4 star rating is accurate, hotel is nice with a good pool area and facilities.There are nice seating areas throughout the hotel to relax and chill. The only thing that lets this hotel down is the food which is very average.
No Pain No Gain5 months ago on Google
2/5
The rooms the pool the ambiance is super the service is great but the food is just awful, the budget cutting went too far most of the people just trow the food away , I dont get it . …
The rooms the pool the ambiance is super the service is great but the food is just awful, the budget cutting went too far most of the people just trow the food away , I dont get it .
Thanks god for Africa haz station near by to alternate....they need to change the chef no way around it .
If dont get food at the market you probably starve.
Trip typeFamily
Rooms5.0
Service5.0
Location2.0
Response from the owner5 months ago

Dear Guest,

Thank you very much for choosing our resort for your vacation and for taking the time to write a comment about your stay and for ongoing and future staff training.

We really appreciate your kind words about our resort and beautiful staff.

It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.

In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes.

Certainly, we will share your opinion for further consideration.

Best regards,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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Magical Beginning Inc.2 months ago on Google
5/5
It is an all inclusive place. They have a great big swimming pool outside and an indoor pool also. There's a kid club with pools also.
Service5.0
Location2.0
Claire Connera month ago on Google
1/5
Shuttle bus abandoned us in Marrakech, hotel staff lied and did not take responsibility. Anything could have happened to us all because their driver left 10 minutes earlier than the timetable. Happened to 12 people names in pink were not picked up.
Rooms1.0
Service1.0
Location1.0
Response from the ownera month ago

Dear Claire,

Thank you for sharing your feedback on what you liked and did not like regarding your stay.

We are sorry about your disappointment, and for the disenchantment you feel.

Please trust that this is not the RIU Hotel's standard of service. However, we are unable to derive enough information from your post to find your case or which agency you booked through, so that we kindly invite you to raise a formal and detailed complaint through your travel agency, or in case of direct booking through our After Travel Complaints Department via complaints@riu.com for a proper follow up.

It is our hope that you will consider staying with us again in the future.

Kind regards

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Ranjeet Pancholi7 months ago on Google
4/5
Beautiful country to visit people are welcoming and friendly. Hotel is highly recommended lovely food and very very friendly staff. Heated swimming pool and fully equipped gym. Every night there's an entertainment for all , well stocked bar with plenty to drink and eat we will definitely come and stay here again .
Mirza Shah Rahman6 months ago on Google
5/5
We had a very nice experience at this hotel the staff are very friendly and all the restaurants have all-you-can-eat. Night entertainment it's also included they provide a free coach service into the centre of Marrakech.
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Simon Martin4 months ago on Google
5/5
Amazing! Service was brilliant, food was excellent, great options and plenty of choice. Entertainment was brilliant and we will definitely be back
Rooms5.0
Service5.0
Location5.0
Dave Nash6 months ago on Google
4/5
The staff are definately East make tius place amazing, the pool side cracks under heat but us fixed right away. The Entertainment has great variety and the food is a real good mix of Moroccan 70%, Italian 20% and American 10%. …
The staff are definately East make tius place amazing, the pool side cracks under heat but us fixed right away. The Entertainment has great variety and the food is a real good mix of Moroccan 70%, Italian 20% and American 10%.
There's a bookable Moroccan and Italian restaurants on site. With an indoor pool and gym.
Trip typeVacation · Couple
Rooms4.0
Service5.0
Location4.0
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Ian Walton4 months ago on Google
5/5
Another great visit to this lovely hotel, the staff bend over backwards to ensure you have a great stay.
Trip typeVacation · Solo
Rooms5.0
Service5.0
Location4.0
Lina SAMIH9 months ago on Google
1/5
This is by far the worst hotel i have ever visited. It doesn't deserve its 4 stars and a cheap airbnb downtown would have been better. The food was terrible, old and recycled, i have not enjoyed a single meal here. No wifi in the rooms. …
This is by far the worst hotel i have ever visited. It doesn't deserve its 4 stars and a cheap airbnb downtown would have been better. The food was terrible, old and recycled, i have not enjoyed a single meal here. No wifi in the rooms. Unhelpful and arrogant staff. Rooms are dusty and dirty. The mattress and pillow were as hard as stone. Most amenities were closed (kids playground, bars...). Terrible experience and a waste of money
Trip typeVacation
Rooms2.0
Service1.0
Location1.0
Response from the owner9 months ago

Dear Lina,

Thank you for choosing us and for taking the time to make us aware of your concerns.

It is very important to us that our guests are treated warmly and feel comfortable with us. For this reason, we are very sorry that you have gained such a bad impression of us, and that we were not able to arrange your stay according to your ideas and wishes.

As your host, we have very carefully investigated all of your feedback and have discussed it in detail with the responsible department heads. These circumstances are certainly not indicative of our high standards. Therefore, we can promise you that the described issues get followed-up.

It is our hope, that you decide to return to us so we will have the opportunity to restore your faith in our property.

Kind regards,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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Widad Khadir7 months ago on Google
2/5
The food ruined the entire experience. Nice amenities, good service, entertainment and rooms but it’s a real shame to serve such low quality of food to the clients. Felt like a joke at every meal.
Trip typeFamily
Rooms5.0
Service5.0
Response from the owner7 months ago

Dear Widad,

Thank you for sharing your experience,

We are very pleased to know that we lived up to your expectations in terms of our facilities, our entertainment, the rooms and, above all, we are pleased that our staff took care of you in a professional and hospitable manner as they always do.

We are very sorry that we did not fulfill your wishes regarding our gastronomic offer.

We take note of your words and will address them with the relevant departments in order to continue to evolve every day.

We hope that you will soon return to one of our facilities and that we will be able to offer you a better experience.

Best wishes,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Donna6 months ago on Google
5/5
We stayed 4 nights and was just enough time. Lovely hotel and amazing staff. I felt like royalty during my stay.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Sanjay Vaswani3 months ago on Google
3/5
A/c does not work in the room,
Service was excellent
Location, abit far from the city
Rooms1.0
Service5.0
Location2.0
Response from the owner3 months ago

Dear Sanjay Vaswani,

Thank you for sharing your kind feedback and your amiable words about our staff.

We are so sorry to read about the air-conditioning, we always kindly recommend our guests not to hesitate to let our team know if something is not exactly right.

Kindest regards,

Hotel Riu Palace Tikida Palmeraie

Online Reputation Manager

Jack Whitchera year ago on Google
5/5
The best hotel I have stayed in. The staff were so friendly and helpful and nothing seemed to be too much of a problem for them. The entertainment was amazing given the restrictions in place at the time and every part of the hotel was kept …
The best hotel I have stayed in. The staff were so friendly and helpful and nothing seemed to be too much of a problem for them. The entertainment was amazing given the restrictions in place at the time and every part of the hotel was kept clean the whole time. The restaurant had an amazing variety of food that was always the highest quality and everything around the whole complex was run perfectly.
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Adil The prodigya year ago on Google
5/5
We spent 3 nights. As we loved the place we decided to add one more night. This place is wonderful the stuff is very helpful and smiling all time. The Director is very active and hard working. The room is big and perfect. I will come back again
Maha Benmbarek4 months ago on Google
1/5
Rude people at the reception, the food not good at all, no wifi, I don’t recommend this place
Trip typeFamily
Rooms2.0
Service1.0
Location2.0
Response from the owner4 months ago

Dear Maha Benmbarek,

Thank you for sharing this information with us, it is really helpful when implementing the adequate measures.

It is very much unexpected to read that member of our staff would have such behaviour, since we are always striving to offer the best service.

It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.

In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes.

We regret to learn you left thinking otherwise.

Kindest wishes,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Prem Kang6 months ago on Google
4/5
Great family place. Enjoyed our stay. Good selection of food and drinks.
Rooms4.0
Service5.0
Location4.0
Andrew Bere-Adamsa year ago on Google
4/5
Staff are really welcoming and very polite. Food was good and rooms made every morning. Huge pools. Very good value for money and definitely recommend.
Kevin Hughes3 years ago on Google
5/5
By far the best hotel I've visited. That's saying something as I've been to many! Ignore the negative reviews from the haters. The hotel staff are friendly, helpful and go the extra mile for you every day. I'm shocked at how they make you …
By far the best hotel I've visited. That's saying something as I've been to many! Ignore the negative reviews from the haters. The hotel staff are friendly, helpful and go the extra mile for you every day. I'm shocked at how they make you feel at home. Good food, great drinks and beautiful surroundings. Perfect for couples, family and friends.
I wish i didn't have to leave but I will be back.
Can think of very few negatives (you can hear many frogs at night but don't see too many--I hate frogs)
Thank you everyone at Palmeraie!
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Theresa Costelloe2 months ago on Google
5/5
Beautiful hotel, lovely and clean and staff are fantastic
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Samuel Bolton3 years ago on Google
5/5
Great hotel. Good range of different food, caters for everyone. Massive grounds but at the same time you don’t feel like you’re in a big hotel, the rooms feel private and quiet. The pool area and gardens are picturesque. The best part of …
Great hotel. Good range of different food, caters for everyone. Massive grounds but at the same time you don’t feel like you’re in a big hotel, the rooms feel private and quiet. The pool area and gardens are picturesque. The best part of this hotel is the entertainment team, they included everyone and really went out of their way to make sure people were having a good time!
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Noureddine Dalil3 months ago on Google
5/5
Your employees deserve mor money . They are first class everything that moves in riu
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
Merzesh Magra3 years ago on Google
5/5
This hotel has come under new management recently and the staff go the extra mile to ensure you are happy. Free shuttle service to city. Amazing gardens. Great spa. 2 pools. 3 restaurants. Friendly animation team. Great food. Very friendly …
This hotel has come under new management recently and the staff go the extra mile to ensure you are happy. Free shuttle service to city. Amazing gardens. Great spa. 2 pools. 3 restaurants. Friendly animation team. Great food. Very friendly bar staff. Responsive house keeping and maintainance team who sort out any problems straight away. Child friendly. One of the best all inclusive hotels!
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Wayne Grattage4 years ago on Google
4/5
Great place. Food a little disappointing, could be the time of year as it's very quiet. Absolutely nothing wrong with food quality, just choice a little limited. Didn't exactly go hungry though. …
Great place. Food a little disappointing, could be the time of year as it's very quiet. Absolutely nothing wrong with food quality, just choice a little limited. Didn't exactly go hungry though.
Staff are very good. Atmosphere is great. Grounds lovely. Pool very cold as expected in December but heated indoor pool is perfect for kids.
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Jamie East2 years ago on Google
5/5
Stayed in Jan 2015 but forgot to leave a review - believe they may have had a refurb since then. …
Stayed in Jan 2015 but forgot to leave a review - believe they may have had a refurb since then.
The hotel was amazing, staff friendly and rooms massive. On quieter periods by the large pool the friendly waiters would come and bring you your regular drink and all of the entertainers really try their hardest.
The large outdoor pool was freezing unfortunately when we went - we didn’t even think of this at the time of booking! Nevertheless, the staff open the indoor heated pool in the winter months to compensate.
Quad bike excursion booked through hotel was very good, and just for the 2 of us. Hotel also arrange for busses to go into the city for free, these don’t run late at night though so a taxi is likely required.
I’d definitely recommend this hotel and will probably come back in the future at some point!
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Khalil Rehmana month ago on Google
4/5
Good place for quiet all inclusive holiday.
Trip typeBusiness · Solo
Rooms3.0
Service3.0
Location3.0
Carole Tarrant3 years ago on Google
4/5
Everything is lovely but it is not near anywhere if you like to stroll. The animation team work extremely hard but the hotel really needs to pay for different entertainers in the evenings....they have 2 bar areas and a theatre. They …
Everything is lovely but it is not near anywhere if you like to stroll. The animation team work extremely hard but the hotel really needs to pay for different entertainers in the evenings....they have 2 bar areas and a theatre. They presently have a man with a guitar in one place and a duet in the other. The hotel grounds are beautiful.
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Emily Hunt3 years ago on Google
1/5
I didn’t go into the gym even once, only swam once, but the food was such that I lost 5+ lbs while at this all you can eat and drink resort! Definitely go for the food if you want to lose weight. Also, don’t put your passport in the safe …
I didn’t go into the gym even once, only swam once, but the food was such that I lost 5+ lbs while at this all you can eat and drink resort! Definitely go for the food if you want to lose weight. Also, don’t put your passport in the safe and could end up with a longer holiday than planned after you spend a few days reporting the stolen passport to the police and heading to the embassy. Fabulous for scoring a longer holiday and not running afoul of school holiday rules. Things not to go for: the terrible terrible kids club (no real activities, a broken TV in the corner, no going to the pool and the kids were even left on their own for 15+ minutes).
I did have a lovely few treatments at the spa, the hotel is beautifully maintained and the rooms are huge. If you don’t need food, are hyper-diligent about locking everything in the safe, don’t have kids who like going to kids clubs, and don’t mind seriously unhelpful staff, this might be the place for you.
Trip typeVacation · Family
Rooms4.0
Service1.0
Location4.0
Response from the owner3 years ago

Dear Emily,

Thank you for taking the time to give us your feedback and for expressing your concerns.

In regards to the Passport, we hope you will understand that we cannot accuse anybody without having ample proof and as you know, our manager promptly attended you and an investigation was done. Our safety installations showed any irregularities and therefore did not provide us nor the police with any evidence for forcible entry neither to the room nor to the safety box. However, we can fully understand the inconvenience of having to go to your embassy during your holidays, which we feel very sorry for.

While we are offering a Babysitter service on request (extra charge), it is important to know that RiuLand is a modern animation program for children created by our professionals from the animation department and not a crèche. We always suggest that children must be accompanied by their parents at all times. In addition, we would like to mention that our RiuLand staff goes for break between 12.30-14:00.

At RIU Hotels & Resorts, we strive to provide our guests with wonderful memories and sincere hospitality and for this reason, we are very disappointed to read that we did not exceed your expectations in different areas.

Our most sincere apologies for an unsatisfactory stay with us, as this is definitely not the experience we wish our Guests to have and we would like the opportunity to welcome you back to one of our worldwide available hotels in the near future and to provide a more superior experience and to prove that your unsatisfactory stay was an exception!

With our best wishes we remain,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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Damon Johnson3 years ago on Google
4/5
First time to Morocco and we decided this hotel which we stayed here for 14 nights. Staff are fantastic they treat you like royalty I can't complain, grounds of the hotel are well kept and clean, didn't go to the gym or indoor pool but I …
First time to Morocco and we decided this hotel which we stayed here for 14 nights. Staff are fantastic they treat you like royalty I can't complain, grounds of the hotel are well kept and clean, didn't go to the gym or indoor pool but I have heard the indoor pool is great if you wish to escape from the sun. Outdoor pool looks busy but it feels quite however the pool area doesn't open until 8am so you need to be down for 7:30am to get the bed which you want but don't leave unattended until 8am because you may find your towels and belongings at reception when you return,pool staff are brilliant just ask for extra beds, brollies or pillows if you need and they will bring. Bar staff in lobby, and both pool areas are brilliant always laughing. Dinner staff again brilliant very efficient to get tables cleared and cleaned. The hotel offer and shuttle bus service to Marrakech City centre I would recommend using this service its brilliant. I have given 4 stars because there is always room for improvement my suggestions are adults only bar/area, quite pool, outdoor BBQ area, themed dinner nights, Chinese, Indian, American.
Trip typeVacation
Rooms4.0
Service4.0
Location4.0
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Josie Greena year ago on Google
4/5
Lovely hotel the rooms are very spacious and clean.food in the restaurant is nice and lots of choices all staff are very helpful a lovely place to too stay .
Paul Ross3 years ago on Google
5/5
Well presented hotel, with bedrooms to match. Friendly and helpful staff, nothing seemed too much for them. Large outdoor pool plus an indoor pool and gym. Choice of 3 restaurants for your evening meal, Moroccan, Italian and "Tikida" …
Well presented hotel, with bedrooms to match. Friendly and helpful staff, nothing seemed too much for them. Large outdoor pool plus an indoor pool and gym. Choice of 3 restaurants for your evening meal, Moroccan, Italian and "Tikida" serving a variety of cuisines. All that and 30° plus temperatures and blue sky, what's not to like. My only observation is that if you use the free bus into the city (and you will) make sure you are at the pick up point on time, the drivers do not wait.
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Explorer 265 years ago on Google
5/5
Very hospitable staff. They really go out of their way to make your stay an excellent experience. The place is magical. Excellent service, beautiful well kept very spacious garden and accommodation. Brilliant selection of delicious food in …
Very hospitable staff. They really go out of their way to make your stay an excellent experience. The place is magical. Excellent service, beautiful well kept very spacious garden and accommodation. Brilliant selection of delicious food in pleasing settings. The outdoor pool is amazing. Indoor pool and gym is excellent...more to follow another time!
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Michelle Butler2 years ago on Google
5/5
They had great food selections and service at all of the restaurants. Good security, Great shows and excellent mojitos, nice amenities and everything was kept clean. All Inclusive is the way to go. They can schedule tours for you which …
They had great food selections and service at all of the restaurants. Good security, Great shows and excellent mojitos, nice amenities and everything was kept clean. All Inclusive is the way to go. They can schedule tours for you which pick you up and stop you off right at the resort. They also have an ATM machine in the lobby and a convenience Tore.
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Rick B2 years ago on Google
5/5
Great hotel to base yourself to visit to surrounding area. Pool was nice although chairs were hard to come by. Food was great. Alcohol was definitely watered down as is standard for all inclusive; I didn't mind this though as it meant my …
Great hotel to base yourself to visit to surrounding area. Pool was nice although chairs were hard to come by. Food was great. Alcohol was definitely watered down as is standard for all inclusive; I didn't mind this though as it meant my girlfriend could have more than 1 drink haha. Marrakesh can be a bit intense at times with all the pushy sales people and everyone seeming to want to get money from you - this isn't a complaint it's just an observation. This hotel allows you to separate yourself from that and relax, this is something we really valued. Hopefully one day we can return as we loved Morocco.
Trip typeVacation · Couple
Rooms4.0
Service5.0
Location5.0
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Shaun Williams3 years ago on Google
5/5
Lovely recent refurbishment throughout the hotel. Nice spacious rooms, cleaned every day. Air con was ok in our room but not great in the children's...We had to hire a kettle and pay for tea and coffee in the room as we like a brew first …
Lovely recent refurbishment throughout the hotel. Nice spacious rooms, cleaned every day. Air con was ok in our room but not great in the children's...We had to hire a kettle and pay for tea and coffee in the room as we like a brew first thing in the morning without going to restaurant. (we think this should be include but it was only about £15) there is a fridge with daily water. The pool is huge with lots of activities each day if you want to join in , the entertainment staff are excellent!!! Be aware you need to be up fairly early (before 8:30) to get the best sun beds as they get taken in busy holiday periods.
The food was very good, lots of choices with plenty of Morrocan dishes if you fancied....The Morrocan restaurant was lovely , you need to book though. Not sure why some people were complaining on Trip Advisor about the lack of food choices!?? 🤔. Breakfast and lunch were good but it does get very busy in that restaurant... outside seats are available where it is quieter but it was very very hot! High 30's. The coffee from the machines in the restaurant is not good but much better from the bars. My only real negative about the hotel is the location, not much around to walk to so you need to get a taxi or the shuttle bus in to Marrakech, however the hotel grounds are extensive and the gardens are very pretty . Really really good week and the staff were excellent
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Martin baker3 years ago on Google
5/5
Only our first day here and fallen in love with it already. Food is great, lots to choose from and delicious. Staff are really friendly and helpful. Wishing we were here for a lot longer than a week. We have already mentioned coming back. …
Only our first day here and fallen in love with it already. Food is great, lots to choose from and delicious. Staff are really friendly and helpful. Wishing we were here for a lot longer than a week. We have already mentioned coming back. The rooms are lovely and the hotel grounds are nice to walk round. We readily recommend holidaying here.
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Vicky Denoon5 years ago on Google
4/5
Everything is very clean and well maintained, and the staff are wonderful. The drains get a little whiffy in the mornings but it doesn't last long. The rooms are very clean and the cleaners leave swans made from towels on the bed. The …
Everything is very clean and well maintained, and the staff are wonderful. The drains get a little whiffy in the mornings but it doesn't last long. The rooms are very clean and the cleaners leave swans made from towels on the bed. The gardens are utterly beautiful and there's even a fresh herb garden, you can watch the chef pick them in the mornings. The food is superb and the choice is dizzying. Everyone is friendly and you're made welcome. Nothing is too much. Thank you in advance for a most enjoyable experience.
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Ste Roach4 years ago on Google
4/5
I found this place real easy to be in and the staff all very welcoming and willing to help. The place is really clean and well looked after and you can also find something to do be it spend time at the pool, get involved with the …
I found this place real easy to be in and the staff all very welcoming and willing to help. The place is really clean and well looked after and you can also find something to do be it spend time at the pool, get involved with the entrainment or find a quite place in the shade when the heats getting too much. Not to far outside of the main square of marrakech and the hotel put on regular shuttle buses in an out. Great place to escape with the kids or a good base to come as a couple.
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Joshua Vial3 years ago on Google
5/5
Brilliant. Good food and atmosphere. Just outside the city so you don't have to deal with the noise or traffic yet is only a 5-10 minute taxi drive away. The staff is very friendly (especially Adil at the pool bar- he will look after you). Well recommended!
Miss G2 years ago on Google
5/5
Had a fab week here from 9th January 2020. Clean hotel , quiet location, good choice of food and lived the themed restaurants. Service was exceptional we were well looked after. Theres a free shuttle ride to the old town and walking …
Had a fab week here from 9th January 2020. Clean hotel , quiet location, good choice of food and lived the themed restaurants. Service was exceptional we were well looked after. Theres a free shuttle ride to the old town and walking distance to the new town. I loved the spa treatments. The excursions to the ouzhard waterfalls was perfectly planned. Perfect stay and have already recommended. I have to admit I am never disappointed by the Riu brand .
Trip typeVacation · Family
Rooms5.0
Service5.0
Location4.0
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christine anderson2 years ago on Google
5/5
Fantastic, wonderful food, lovely people looking after us, great activities very clean everywhere, huge rooms and super clean. I cannot fault this super friendly hotel and we will be back. Love it
Claire Mc Guire4 years ago on Google
3/5
The hotel is nice and the cleaning team are always in action. We did not have trouble finding a deck chair however it may be difficult in season as we did struggle to get a outdoor dining table at lunch as it is close to the pool bar. There …
The hotel is nice and the cleaning team are always in action. We did not have trouble finding a deck chair however it may be difficult in season as we did struggle to get a outdoor dining table at lunch as it is close to the pool bar. There is little entertainment through the day and the evening entertainment isn't much however there are a few good shows. I'd advise bringing some games or cards.
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Casey Boyes3 years ago on Google
5/5
After being in desperate need of a relaxing holiday, we found just what we were looking for at Hotel Riu Tikida Palmeraie. The staff were amazing, the resort was peaceful and the pool was perfect to relax by or get involved with some of the …
After being in desperate need of a relaxing holiday, we found just what we were looking for at Hotel Riu Tikida Palmeraie. The staff were amazing, the resort was peaceful and the pool was perfect to relax by or get involved with some of the water activities. Food was good with some daily changes. Can not recommend enough. We will be making another visit.
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Kayleigh Jane4 years ago on Google
4/5
I’ve just come back from my week holiday at this lovely hotel. Me and my partner were extremely happy with the service that we recieved from all the staff and the facilities are great. The hotel and our room were always cleaned to a great …
I’ve just come back from my week holiday at this lovely hotel. Me and my partner were extremely happy with the service that we recieved from all the staff and the facilities are great. The hotel and our room were always cleaned to a great standard. Our only negatives are that our room needed updated, compared to the amazing dector of the hotel, it was very basic and even thou we requested a double room. We got two single beds pushed together which were very uncomfortable. Food was great for me and my partner and we enjoyed all three restaurants. We also experienced the relaxing massage at the spa which was ok but not amazing. Would defiantly recommend staying here, we had a lovely time. P. S. The pool is amazing, but is ice cold.
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Joanne Arundell3 years ago on Google
4/5
Lovely stay we were in 5129 with a great view of the mountains. Staff were amazing and felt well looked after. The reason why I have given it a 4 star was because of the food whilst it was good it became quite repetative. I do recommend the …
Lovely stay we were in 5129 with a great view of the mountains. Staff were amazing and felt well looked after. The reason why I have given it a 4 star was because of the food whilst it was good it became quite repetative. I do recommend the morrocan Al la carter restaurant which was delicious. I would go back again and really enjoyed my stay.
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Daniel Tulp5 years ago on Google
5/5
Stopped here for a long weekend (Fri-Tue). Service and attentiveness of all the staff was impeccable. The Hotel was always clean and tidy. Food choices were wide but could have done with more variety day to day. Local spirits included in …
Stopped here for a long weekend (Fri-Tue). Service and attentiveness of all the staff was impeccable. The Hotel was always clean and tidy. Food choices were wide but could have done with more variety day to day. Local spirits included in the All Inclusive tasted pretty good and they would always add a bit more of your preferred tipple if you wanted it strengthening up. If you come here have the Moroccan national drink of sweet mint tea. Its amazing! Don't bother trying to have English tea though.... the milk is vile. Rooms were comfortable and spacious but could do with some brighter light bulbs as even with all of the lights on it was still a bit dim. Couldn't have the curtains open as the window opened out to the sports courts!
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Kishen Gandhi5 years ago on Google
4/5
For the price it was a great hotel. Large room and all inclusive. Knocked a star off for 3 reasons. …
For the price it was a great hotel. Large room and all inclusive. Knocked a star off for 3 reasons.
Food was repetitive (didn't seem to have much variety day to day)
Room had a couple of issues. To be fair to the hotel they did try to fix them however due to us not being able to speak french well we couldn't get it all sorted.
Pool was freezing, this was is November. I read online they had a heated pool but that wasn't the case.
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Steven Aldridge4 years ago on Google
4/5
ClubHotel Riu Tikida Palmeraie
We enjoyed staying at this large resort which has plenty of facilities including …
ClubHotel Riu Tikida Palmeraie
We enjoyed staying at this large resort which has plenty of facilities including a large outdoor pool, reasonable sized indoor pool, gym, tennis courts and plenty of sun loungers.
Our room 1027 was quite large, with plenty of floor space and comfortable twin beds. Sadly they didn’t stay together during the night, so couples need to negotiate the “cuddle gap” between the beds. Air con, fridge, an over bath shower and mini safe meant that the essentials were there but although the shower gel in the dispenser was good enough for a body wash, we needed to use our own shampoo. A nice patio with chairs & table sat outside our patio doors overlooking the well tended gardens.
Food is all buffet style and very nice. The quality was pretty good, with plenty of choice but some dishes weren’t as hot as they should have been. Also the fish often seemed undercooked. Freshly cooked food was often piled on top of warming food in dishes, meaning that the food at the bottom had been there for some time. That said, we applied a little common sense to what we did & didn’t eat and largely enjoyed the food but a little more variety at breakfast would have been nice. The speciality Moroccan and Italian restaurants are included but bookable in advance. They are very nice, also self serve, but a shame they don’t make them really special by providing table service. Multiple bars serve the all inclusive drinks, which are fine but limited in comparison to other all inclusive resorts we’ve been too.
Around the pool there are many sun loungers, mats and cabana style areas but shade is at a premium, so the dreaded towel placement/lounger reservations start before dawn and is not controlled by the resort. Apart from a couple of sessions like aqua and dance, the music around the pool is kept at a reasonable level. The entertainment team work hard and have lots of energy but some of the entertainment served up is far from our tastes and entirely missable.
Staff overall are lovely, very accommodating and the service is pretty good. There are tireless efforts to keep the place spic and span, it’s a spotless resort.
There seemed to be step free access to most areas of the resort and we observed a number of wheelchair users moving freely around during our stay. I didn’t get to see any rooms that had any dedicated accessibility features, so check with the hotel or agent that your needs can be met prior to booking. The complex is so large that some rooms are quite a trek, so request a room nearer to the lobby/restaurants if needed.
Environmentally they have made some efforts to reduce single use plastic waste by pouring glasses of water from larger plastic bottles (rather than handing out smaller bottles) but so much more could be done here to eliminate single use plastic e.g. stop using plastic straws.
Rated as a four star and I think that’s about right, I’d be happy to stay here again.
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Kathy Bevis3 years ago on Google
4/5
Comfortable rooms but need to be finished (extractor fans in bathroom, fan in main room,). No spa, it's not been finished yet, no shop, it's not open yet. Staff very helpful, bright and bubbly full of fun always smiling. Pool not heated so …
Comfortable rooms but need to be finished (extractor fans in bathroom, fan in main room,). No spa, it's not been finished yet, no shop, it's not open yet. Staff very helpful, bright and bubbly full of fun always smiling. Pool not heated so chilly Feb/March while we are here. Food available throughout the day, have to book for Moroccan and Italian restaurant. All buffet style and plenty of it.
Free bus to Marrakech, again you must book it. Lots of trips out to choose from.
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rani kaur3 years ago on Google
4/5
Great holiday, the staff were all friendly helpful and delivered a service with a smile. The rooms were clean and cleaned daily. Entertainment of an evening was good. …
Great holiday, the staff were all friendly helpful and delivered a service with a smile. The rooms were clean and cleaned daily. Entertainment of an evening was good.
I would of liked draws for deskside table and in the wardrobes but other than that all good.
I would also of liked the rooms to have somewhere to hang our towel and swimwear to dry on the balcony and terraces.
The pool side was great and again regular activities in the pool.
Food was a little competitive but had plenty of options to choose from I including eating at the Morrocan restraunt or the Italian.
My husband and I had a relaxing massage, we did not really enjoy this as felt rushed. Usually other places we have visited allows us to relax in the saunas or just relax on lounger with a drink. Here it was in massage out.
Saying that overall our experience was great the sun was beautiful, very relaxing and we are looking forward to returning soon.
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Mrs B3 years ago on Google
3/5
Rooms are very spacious and beds are comfy. Toilet separate to shower and sink which is useful. Large outdoor pool area and lots of activities on offer. Food of good quality and good selection. …
Rooms are very spacious and beds are comfy. Toilet separate to shower and sink which is useful. Large outdoor pool area and lots of activities on offer. Food of good quality and good selection.
+ Great service
+ Spacious rooms
+ Activities
+ Free bus into the Medina
- Outdoor pool water very cold!
- Hairdryer needs to be held 'on' which makes drying hair awkward
- Italian and Morrocan restaurants disappointing
- Sun loungers not the most comfortable
Response from the owner3 years ago

Dear Key B,

Thank you for sharing your experience during your stay at our Hotel Riu

We are glad to learn that overall you had a good time during your stay! We appreciate your compliments and positive feedback!

Nevertheless, we lament that you found some inconveniences that brought down your experience which we apologize for!

We hope to host you again in one of our worldwide hotels in the future!

Greetings,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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Alvaro Henriquez3 years ago on Google
3/5
My reasons for placing this vote are as follows :
There is little variety of drinks and the quality is very bad. …
My reasons for placing this vote are as follows :
There is little variety of drinks and the quality is very bad.
The air conditioning of the rooms is very bad, during the nights it is very hot, I tried to speak with the front desk so that they checked it and nevertheless there was no change.
And finally the Internet is very bad, the speed is slow and does not reach all places.
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Andrea Ramos4 years ago on Google
3/5
The structures and space are beautiful, and most of the staff are very friendly. The food and drink was also good. However I was a bit disappointed with the service - our toilet was blocked since we arrived, and no matter how many times we …
The structures and space are beautiful, and most of the staff are very friendly. The food and drink was also good. However I was a bit disappointed with the service - our toilet was blocked since we arrived, and no matter how many times we brought it up, it was never fixed. One time they did send a plumber up, but after he left claiming it was fixed, we tested it to find out it was not. It remained like that until the end regardless of how much we insisted with the reception staff.
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Donna Griffiths4 years ago on Google
4/5
Staff and hotel is lovely, quiet and relaxing.. If you just want to eat, laze around the pool and get a tan this is the place for you. most of the animation team are lovely and will do all the can to make you holiday a good one.
Lee Thomas4 years ago on Google
4/5
Very spacious, the staff are brilliant don't be afraid to ask for what you want to know! The food is great plenty to offer for a week, breakfast and tea. Pool and pool areas are nicely organised but I am here in November. Very clean loads of staff.
Jamie stocka year ago on Google
4/5
Good hotel, food was well cooked and presented but had no variation for 2 weeks, animation team were fantastic especially zara and hussan who made my kids holiday even better, not ideal hotel for kids as very little for them to eat (pizza …
Good hotel, food was well cooked and presented but had no variation for 2 weeks, animation team were fantastic especially zara and hussan who made my kids holiday even better, not ideal hotel for kids as very little for them to eat (pizza and chips), overall fantastic holiday in strange times, everyone in the hotel tried thier best to keep all guests happy, well done keep up the good work.
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alle3 years ago on Google
1/5
The Hotel was beautiful and the staff very attentive and helpful. What let this place down was the customer services. …
The Hotel was beautiful and the staff very attentive and helpful. What let this place down was the customer services.
- Initially coming from the airport the rep did not speak our language. We stood for 20 minutes, unsure what we should be doing/going, before someone came to us saying our bus was about to leave.
- We arrived were they take your bags to check in. As it is a big hotel you will be waiting in a que for a while. You then be told to go back and collect your bags? If you arrive after 9pm you will only have a sandwich available for tea (which is not vegetarian friendly). Our was unfortunately had been left out for a while, thus was very hard!
- Finding our room, the place stunk of smoke. This is not a refreshing smell as you may expect.
- We asked to change rooms the next day (as opening the doors did not help with the suffocating smell). We were moved out of joining rooms that we had payed more for, further away from the pool, and away from our other party members. As we moved our luggage, we lost the morning as well. We did not receive any apology.
- the next day our other party members shower broke and started flooding the room. They send someone who did not speak English and asked us to explain what was wrong with it. Initially, they told us we would be upgraded, as having two days of messing around with rooms.
However, this ended up not being true and was moved on the top floor, when bottom was requested, as the party member had bad back and hips. Again, luggage had to be moved meaning lost of the morning. They send us nuts and a bottle of cheap prosecco imitation as an apology. At a all inclusive?
Explaining this situation at reception, staff members were blunt, angry and told us there was nothing they could do.
- There is a rule not to reserve a bed till 8am. However, we were not aware and we put our towels out at 7:30am which were taking away to reception for us to collect. I would have not minded but a pool boy watched us do this and said nothing. There was other towels out. And as being a large group we were unable to sit together.
- There is a large bee nest in the basketball court which was not resolved while we were there. Party member got multiple stings. No apology.
- Not all activities happen. Football that is done at the hottest point of the day at 4pm never happens. The only activity that happens is aqua aerobics.
- Tip for activities! all sport is on clay, this will stain your shoes and socks so wear things you will not miss. Board games are also only provided in french.
- Although serves vegetarian food. The tagine by the pool side is not vegetarian. There are no signs to say what food is friendly. Staff said a sandwich was, however ended up having fish in it. The best vegetarian food is the Italian buffet, the other cuisines are very limited.
- in the dining hall you cannot move tables and was told we had to move party members to another table (and one had a bad back).
- If your room shower is low on soap, it is filled up with water? falls through your hands and becomes redundant.
- bottled water is given warm if they run out of the ones in the fridge.
- the rooms are very clean. However, the fridge make a very loud noise and are rusted. The light hangs nearly, scary, off. The wardrobe does not open fully as bangs into the door.
- We payed extra to have rooms available till 4pm. Rooms were locked anyway and had to be let in by the cleaners. Cleaners waited outside our room till 4pm.
- checkout was not smooth. Tried to charge us for previous customer's laundry bill.
- also to note, balcony on bottom floors are not private. There is no wall with only grass outlining each one. Smoking is allowed everywhere.
As a family holiday, this went very poorly. The hotel is very pretty, with activities to do and entertainment every night. If there customer service improved, it would change to a five star!
Trip typeVacation · Family
Rooms2.0
Service4.0
Location3.0
Response from the owner3 years ago

Dear alle,

Thank you for thoroughly reviewing your stay with us.

We at our hotel strive to offer a truly carefree experience and an attentive and friendly service to all our guests and, therefore, we are saddened to hear that your stay with us did not meet your expectations and would like to apologize if you did not feel well taken care of; it was surely not the intention of our staff.

We would like to assure you that the inconveniences that you have described do not reflect our standards and that we will pass all your comments to our Management Team for further consideration.

We truly hope that you will give us a chance to take care of you again in the future.

With our best wishes we remain,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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Robert Sim3 years ago on Google
4/5
I have found this Hotel to be 4 Star plus service bedrooms excellent and food good choice tasty and plentiful eat and drink all day on an all inclusive deal the hot food can be a little cool but do not despair one Minute in the Microwave …
I have found this Hotel to be 4 Star plus service bedrooms excellent and food good choice tasty and plentiful eat and drink all day on an all inclusive deal the hot food can be a little cool but do not despair one Minute in the Microwave cures that! Set in beautiful gardens the downside can be a long walk from the bedrooms to amenities no problem if you are fit but ask to get closer to the main building if your walking is impaired for whatever reason.Robert Sim
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Gary H5 years ago on Google
2/5
Hotel very nice staff excellent. Rooms cleaned daily and cleaning staff fantastic. Food was okay but not very hot. Lunch was repeated every day was same stuff pizza burger chips. …
Hotel very nice staff excellent. Rooms cleaned daily and cleaning staff fantastic. Food was okay but not very hot. Lunch was repeated every day was same stuff pizza burger chips.
Evening meals were changed daily but not very hot. Restaurant staff were fantastic couldn't do enough for you. Evening entertainment was okay. Building work started around the pool that we were not informed about. Very noisy nematic digging going on allday.
Wouldn't visit here again .
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Asad Saeeda year ago on Google
2/5
Booked 7 nights all inclusive and hotel room was clean and presentable and food was middle of the road and repetitive.No iron available in room and was charged 200dhs at reception and safe packed up after a couple of days and had to speak …
Booked 7 nights all inclusive and hotel room was clean and presentable and food was middle of the road and repetitive.No iron available in room and was charged 200dhs at reception and safe packed up after a couple of days and had to speak to General manager to get it sorted.4 days in and we came back from down town and was accosted by security as we had no wrist bands on and in front of everybody the security guard embarrassed us and had to go to reception and complained that we cannot be held to account if at check in time we were never given the wristbands.That same evening we went for dinner and the restaurant manager was rude to one of the party as he had a sleeveless vest on and shouted you cannot come in wearing that,abit shocked we addressed him to advise there is a formal and polite way to advise a person that only certain attire is acceptable but he refused to let us in even when one of our party put a t-shirt on.
We complained to the General manager and said in front of everyone he embarrassed us and as a manager there should be some sort of professionalism by management and looked more luck he had gained his personal customer skills herding goats.The general manager asked him to apologise to us to which he refused to 3 times and I turned round and said "and you are running this hotel and he is disrespecting you as a senior"
The last 3 nights we booked into a apartment downtown and refused to go back to a unprofessional establishment and I have stayed in many hotels across the globe and this has to be one of the worst experiences in an apparent 5 star hotel.
Trip typeVacation
Rooms2.0
Service2.0
Location1.0
Response from the ownera year ago

Dear Asad,

Thank you for your visit to the Hotel Riu Tikida Palmeraie and your time to share your experiences with us.

It is very important to us that our guests leave our property with beautiful memories and therefore we regret to learn that we did not succeed during your stay.

Especially, as you can imagine, we are very disappointed to learn of the interaction you had with one of our security team members and the restaurant manager.

We have a Dresscode for dinner which prescribes that no sleeveless T-shirts and short pants may be worn, but casual chic or elegant clothes and appropriate foot wear.

However, we ask that you do not take this as an excuse. Certainly, we are sorry to hear that you felt embarrassed and not adequately attended, as we never want to make our guest feel like this. Please be assured, the experience you described is not a reflection of our standards and do not represent the level of service we would like to offer our guests.

We apologize for the inconvenience and we have forwarded your feedback to our management team for a follow up in case our standards were not properly met.

Unfortunately, we cannot undo the past, but we can forge a good future and that is why we very much hope that you will give us another opportunity to convince you of our services on a next stay.

Best regards,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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Amanda Boyton4 years ago on Google
3/5
Lovely hotel with great pool and nice grounds. Food was very poor and the equipment in the gym wasn't very good, a few of the machines were broken. The evening entertainment was awful, the team worked really hard but it was all very …
Lovely hotel with great pool and nice grounds. Food was very poor and the equipment in the gym wasn't very good, a few of the machines were broken. The evening entertainment was awful, the team worked really hard but it was all very repetitive and boring I'm afraid. Staff were friendly but wouldn't stay here again because the food and entertainment.
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Mental Strength3 years ago on Google
5/5
Perfect couples getaway.
If your looking for a relaxing, recharging holiday, with lovely service and …
Perfect couples getaway.
If your looking for a relaxing, recharging holiday, with lovely service and scorching heat.. then Riu Tikida should be you're next destination.
I don't drink alcohol but my partner does, she was not overly impressed with the cocktails, but she managed to drink Morocco dry of gin!.
The hotel rooms where lovely and the maids were fabulous in making the room romantic.
The pool was busy but you still had a feeling of space and not to overcrowded, and the animation team were not overly pushy and very friendly.
Overall the perfect place to stay to getaway from the rat race for a couple of weeks.
Shukran Riu Tikida.
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Matt Besant4 years ago on Google
4/5
Really enjoyed our stay. Very friendly and hard working staff. The staff running the day and night entertainment work extremely hard and I was very impressed with their general ethic. The food was occasionally very good, usually 'fine', and …
Really enjoyed our stay. Very friendly and hard working staff. The staff running the day and night entertainment work extremely hard and I was very impressed with their general ethic. The food was occasionally very good, usually 'fine', and certainly up to scratch for an all inclusive. Drinks are plenty, but strangely small, so you do find yourself returning to the bars a lot. Soft drinks can be self served. The bedrooms were spacious, but in need of the upcoming renovation. The beds werent particularly comfortable. The sun loungers around the pool could do with some replacements. I would recommend this place, given the balance of cost against what you get for your money.
A few notes: there is an ATM at the hotel, or reception can exchange cash. The hotel runs a semi-frequent coach shuttle to the city centre, which takes no more than 20 mins - or you can get a taxi for about 150dirams, around £12. Walking is 'possible' on good public footpaths with plenty of overlooking etc, but its a little far in the summer heat.
Tui teams are based at the hotel, but seem uninterested in anything that isnt selling you a trip - you have little choice but to use their services as you cant really find anyone offering trips in the city itself. They will try and put you off finding things in town for yourself, preferring you to use an organised trip. Its not really necessary - a half decent map will find you the 'secret gardens'. The locals are generally very friendly.
Overall, would recommend if your expectations are moderated and you dont mind being a little out of the town.
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Lizzy Ella5 years ago on Google
5/5
Lovely hotel, stayed here for a week. It was lovely and clean, staff were really friendly. Rooms cleaned daily and there was always evening entertainment. I'd recommend this as a great place to stay. It's a short trip into Marrakesh itself, and the hotel runs a shuttle bus so you don't need taxis etc.
Garry Saunders3 years ago on Google
5/5
Fantastic staff. Lovely hotel. Comfortable rooms. Wonderful food. Short flight and great value for money. A great way to do a luxury city break. What you waiting for.
Rene van Bakel4 years ago on Google
5/5
We went here in May. The people in the hotel are very friendly and speak English very well. The food is fresh and plenty of choice. The pool was too cold for my taste, but they also have a heated in door swimming pool. The wifi is not just in thr lobby but throughout the whole hotel.
Uzair6 years ago on Google
5/5
For the first time in twenty years I've actually left the UK and gone abroad and my first experience being at this hotel has been amazing. The staff are extremely friendly, the food is great and the fact that it's all inclusive including …
For the first time in twenty years I've actually left the UK and gone abroad and my first experience being at this hotel has been amazing. The staff are extremely friendly, the food is great and the fact that it's all inclusive including the bar makes it a great place to stay in such a hot country.
The only negative I can come up with is the distance from the rooms to the hotel lobby and the wifi being limited to the lobby but other than that definitely stay here if you're interested in a holiday in Marrakech.
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Maria3 years ago on Google
4/5
This place for a getaway where you don't want to think and wanted to be treated so special is the place to go! …
This place for a getaway where you don't want to think and wanted to be treated so special is the place to go!
I enjoyed my stay here. The only reason it doesn't have 5 star is because we had some issues with our room but once sorted it was great!
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Melanie Thomas3 years ago on Google
5/5
Hotel is lovely staff are excellent and so polite, they make your stay so much more comfortable. I think the pictures TUI Have on website and brouchure undersells it. As when i arrived i was pleasantly surprised. We lost a phone and an …
Hotel is lovely staff are excellent and so polite, they make your stay so much more comfortable. I think the pictures TUI Have on website and brouchure undersells it. As when i arrived i was pleasantly surprised. We lost a phone and an e-cigarette during our stay and they both were handed back to us by staff. Food was lovely and a good variety. I shall defo return .
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Anthony Davies4 years ago on Google
5/5
Never stayed in any hotel before where the general manager was so approachable and friendly. Had a super time there. Very well maintained, never heard anyone complain about the food , the grounds, or any upset stomachs. The entertainment …
Never stayed in any hotel before where the general manager was so approachable and friendly. Had a super time there. Very well maintained, never heard anyone complain about the food , the grounds, or any upset stomachs. The entertainment team, although not to everybody's tastes, must have practised continuously to get their performances so good - especially as the show was different every night. Staff were very competent and most were very friendly. Free shuttle bus to town, six times daily. Not perfect, that is almost impossible, but very, very good.
Would definitely book there again if returning to Marrakesh (or Marrakech).
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D Malcolma year ago on Google
3/5
Nice hotel but awful food - the menu was exactly the same for the entire week and they do not label the food so beware if you have allergies or a vegetarian/vegan
Response from the ownera year ago

Dear D Malcolm,

Thank you for choosing Riu and for sharing your impressions.

As service is one of the key values of our company and we strongly believe that customer comes first, we are truly disappointed to hear that you were not completely satisfied with your recent experience with us.

We have of course passed your comments to the relevant department for further consideration, and we sincerely hope that despite the mentioned inconveniences you would still give us another opportunity to host you soon and convince you of our RIU service and quality.

Please receive our warmest regards,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Stephanie Dumpleton4 years ago on Google
5/5
We've had a brilliant 4 nights at this hotel. Its very clean,the food and drink is lovely and the staff are really friendly and polite especially the manager and the TUI rep. They all work their hardest all day to ensure we had the best experience. Thank you guys!! We'll be back.
aanc build4 years ago on Google
5/5
Had a great and relaxing 2 weeks here and as reviews go you can't please everyone all of the time, but believe me while I was here I saw customers whom would certainly get slaughtered if you could write individual reviews as well about …
Had a great and relaxing 2 weeks here and as reviews go you can't please everyone all of the time, but believe me while I was here I saw customers whom would certainly get slaughtered if you could write individual reviews as well about customers. All the staff, and I mean from the gardener, to housekeeping, to the front desk, bar staff, chefs, waiters etc made us feel so very special and welcoming. Sorry even the shuttle bus driver and security guards were great ambassador's for this hotel. Us English are normally renowned for our sense of humour and banter and it was also evident in many many morrocons, we enjoyed our stay immensely, oh and the weather was great 30+ everyday lol, that's normally one of the first priorities but in this case it was overshadowed by this TUI holiday, many thanks, great management and great staff all round.
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Risto Paakkari2 years ago on Google
3/5
If you like to have peaceful place away from city noises i recommend this place.
As minus when we booked this place from their own website and was given the …
If you like to have peaceful place away from city noises i recommend this place.
As minus when we booked this place from their own website and was given the price we choose to pay when we arrive and this was mistake.
When we arrived and did go do check in the price was higher than when we booked the room and we did get basic reason how exchange rates changes and effects the price. So pay right away to avoid paying extra for stupid reasons.
Response from the owner2 years ago

Dear Risto,

Thank you for taking the time to tell us about your experience at our Hotel Riu Tikida Palmeraie.

We are surprised to read your comment in regards to your booking, since the price is clearly shown on the website during the booking process. However, we greatly care about the wellbeing of our guests and apologize for any inconvenience.

Please, if you are willing to share more details in regards to this issue with us, please reach out to our After Travel Complaints Department via complaints@riu.com for a proper follow up. We look forward to hearing from you and we will strive to create a more satisfactory resort experience for you in the future.

With our best wishes we remain,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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T M4 years ago on Google
4/5
Visited this place when in morocco, plenty of choices for food, but drinks wasnt all that great. Wines tasted cheap, but rooms were cleaned on a daily basis. Lots of fun for my kid as he made plenty of friends. Will recommend
Dan Angelescu4 years ago on Google
5/5
Beyond our expectations, this place has all you need for a pleasant trip to Marrakech. The food is good, service excellent, and the pool is nice, especially for swimming long laps at sunset. A bus is available to take you to and from the …
Beyond our expectations, this place has all you need for a pleasant trip to Marrakech. The food is good, service excellent, and the pool is nice, especially for swimming long laps at sunset. A bus is available to take you to and from the Medina, several times a day. You don't need to spend any extra money at the hotel, all is pretty much included: drinks, food etc. Only the spa and massage are extra. Internet is available throughout the hotel.
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Jonathan Graham4 years ago on Google
5/5
One of the nicests resorts i have been in!
95% of staff were exceptional, couldn't be happier to help and get you whatever you needed. …
One of the nicests resorts i have been in!
95% of staff were exceptional, couldn't be happier to help and get you whatever you needed.
The food was wonderful, always tasty and being buffet style there was plenty of availability and selection.
The rooms were pristine and cleaned everyday.
If staying by the pool the usual apples, the later you get up the less chance of sun loungers but there were plenty to go around so around so no real shortage.
The reps organise games around the pool and the pool itself is large, with aqua-zumba and water polo everyday for kids and adults alike! (water polo probably more suited to adults)
Shows at night for everyone to enjoy.
Be aware that there are no alcohol measures so drinks can be strong.
Thought i had more pictures but afriad not.
The hotel also has photographers, enjoy an evening's photo shoot at your own risk haha!
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Ross5 years ago on Google
4/5
Just had a 10 day stay at this hotel and highly recommend it.
All the staff and animation team are friendly and helpful.
The rooms are a decent size with nice cool air conditioning and a ceiling fan. …
Just had a 10 day stay at this hotel and highly recommend it.
All the staff and animation team are friendly and helpful.
The rooms are a decent size with nice cool air conditioning and a ceiling fan.
The food and drink was very good with plenty of choice for every taste.
The outdoor pool is large and doesn't get too crowded. There's also a smaller indoor pool and a designated small children's pool.
As for the grounds/gardens, they are immaculate and the gardening team are always busy!
Wi-Fi worked well in our room even though they say there's only Wi-Fi in the main building and our room was a long way from there.
If staying with TUI I would recommend the all day 4x4 Berber Trail as an excursion. This was fantastic and takes you up into the Atlas mountains into the old villages.
The only slight downside for me was that I found the bed mattress to be too firm, but some people may like this.
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P Yarrow4 years ago on Google
3/5
This was our 5th visit to Morocco, 3rd time to Marrakech, this resort not one of the better Riu's we've stayed as a 50's plus couple. Apartment shabby especially the bathroom, needs complete re furb. Our 10 day holiday coincided with a …
This was our 5th visit to Morocco, 3rd time to Marrakech, this resort not one of the better Riu's we've stayed as a 50's plus couple. Apartment shabby especially the bathroom, needs complete re furb. Our 10 day holiday coincided with a French school break which we were not aware of, had a long few days of unsupervised children running around, using scooters & scateboard in dining room NOT okay. We knew this was a family resort when booking & happy to sit & watch their antics but entertainment mostly geared towards them, resident singing duo were very good but finished at 9.30pm. Annimation team took over after them & it was very holiday camp ish. All staff were lovely, very welcoming bunch & eager to please. Food good but have to get in early if you want it hot or any special dishes of the night. Large outdoor pool not heated & indoor pool water cloudy, grounds well kept & clean. Free shuttle bus a plus. Did a couple of walks through residential areas just outside resort, no hassle from locals. Pool bar ran out of gin twice!
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jennie lowe4 years ago on Google
4/5
This hotel is good, its not awful and its not out of this world its a decent all inclusive hotel. The grounds are beautiful, food was varied and hygienic but not food I would rave about, staff were lovely and helpful. Rooms are dark and a …
This hotel is good, its not awful and its not out of this world its a decent all inclusive hotel. The grounds are beautiful, food was varied and hygienic but not food I would rave about, staff were lovely and helpful. Rooms are dark and a bit tatty in places so should be better after a refurb. My back ached after sleeping on the very hard bed!! Probably my biggest complaint as you cant relax when you wake up crippled! I would have had a massage but at £50 thought it was too expensive. Shuttle bus to the city was great as it stops at Majorelle and the square which we didnt realise. Would I go back? Have to say I loved the Riad that we stayed in first and they put flowers in my room as we were away for my 40th 👍I realised when I go abroad I prefer to get away from the people who reserve the same sunbeds with a towel every day for 10 days, but it did make me laugh when we left at 7.30am and the towels were out already! Someone pass me a mojito now the sun is up...🤣 Top tip - wash your hands or use the gel outside the restaurant before eating, rather than blaming the food for your dodgy tum.
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Israr Rafiqa year ago on Google
2/5
Hotel services adequate but certain staff attitudes are unprofessional and rude to paying customers, specifically security and evening restaurant manager who do not have adequate manners or training to perform their jobs to professional standards.
Trip typeVacation · Family
Rooms4.0
Service2.0
Location2.0
Response from the ownera year ago

Dear Israr Rafiq,

Thank you for the time you have taken to write us about your experience in our hotel.

We are sorry to hear that you did not feel well attended by some of our staff members. It was surely not their intention to seem rude or unprofessional in any way. Please accept our apology for any inconvenience caused.

Please rest assured that we will communicate all of your valuable feedback with our management team for an appropriate follow up and we are looking forward to having the opportunity to better serve you in the future.

All the best!

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Nick Hilton5 years ago on Google
5/5
The hotel complex is beautiful. The reception area is large and airy a very welcoming. There are welcome drinks provided on arrival and sandwiches available if you arrive late. …
The hotel complex is beautiful. The reception area is large and airy a very welcoming. There are welcome drinks provided on arrival and sandwiches available if you arrive late.
The food has been lovely, a great choice for all tastes. There are 3 restaurants for evening meals. The main is buffet style, there's then the Moroccan and Italian restaurants. We went in the morrocain restaurant, but it wasn't to our taste. The Italian restaurant, La Trattoria has been our favourite evening meal spot. All restaurants are buffet self service style.
The rooms are lovely and spacious with king size beds. Room service are very creative with the bedding and keep putting it in nice patterns and the rooms are well cleaned daily.
The pool is massive with plenty of sun beds. But you do have to get out early to get the better ones.
The entertainment during the day has been great. Darts, aqua aerobics, aqua Zumba, a kids club, bingo, dance classes and evening entertainment is in the concert hall opposite the main buffet restaurant.
All in All, my wife and I have had the best holiday. Made even more special as it's our honeymoon.
We will be returning here in the future.
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Mark Ormston3 years ago on Google
5/5
Lovely hotel with some great features and generally friendly persona. Food is better than we've experienced in similar hotels but evening entertainment not great. A word of advice, if going to Marrakech do not go with anyone who describes themselves as a guide or be prepared to part with your money for very little.
Helen M4 years ago on Google
4/5
Wonderful grounds. Tasty food with good variety. Polite, attentive staff. Rooms and lovely and cool, which is just right bearing in mind the climate. There are always plenty of free sun lounger and there's a free bus into town.
Panda Fiend3 years ago on Google
5/5
General manager always on hand, always had a smile. From this set tone for rest. Staff lovely, very helpful but not over powering. Food is rather good given the amount that has to be prepared. Well laid out, there is a good flow.
Max Rasool5 years ago on Google
5/5
I spent a week here and the experience was really good. Nice friendly staff and there was virtually something to eat 7:30am right through to 9:30pm. There is a medium sized Gym for the residents which was bot mentioned anywhere when I tried …
I spent a week here and the experience was really good. Nice friendly staff and there was virtually something to eat 7:30am right through to 9:30pm. There is a medium sized Gym for the residents which was bot mentioned anywhere when I tried to check out the hotel prior to booking it. There are also regular shuttle busses to and from the town centre. The journey takes around 25 mins.
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Kyle connolly3 years ago on Google
5/5
I can not fault this place it has to be one of the best places I stayed ! Hotel very beautiful and very well kept inside and out the staff was soo friendly and helpful in every way to checking in, help with our bags and all of the above, I …
I can not fault this place it has to be one of the best places I stayed ! Hotel very beautiful and very well kept inside and out the staff was soo friendly and helpful in every way to checking in, help with our bags and all of the above, I stay here with 2 other mates from the 19 June till 26 June I can say it was mostly filled with couples with the odd family here and there. The room (2004) we stayed in was very clean and you can tell that it just had be recently refurbished.
The three of us we were all boys was never bored at this hotel as the entertainment Team always had something going on from bingo, french bowls, darts and the shows every night ending with the disco I would like to say a big thank you to all the entertainment team couldn’t remember all the names but the ones I did was lee hassnae, kaoutar, haribo so if you can pass of my thank you would much be appreciated another thing with the entertainment team if they see you just wanna chill they will they will leave you to it I mean they will do there best to get you up and have fun I mean you are on holiday to have fun so if that means going on stage and making a foul out of yourself then yeah do it your not gonna see the crowd again after your holiday, but I would defo come back to this place again and again !
The only feedback I have is for the dinner it would be nice to have pancake and doughnuts like you do for breakfast for Desert in the evenings !
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
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Douglas Caiger4 years ago on Google
3/5
Decent enough rooms, basic but serve a purpose. Pool gets quite busy but to be expected with no Beach for miles and miles. Food is what it is, this is a TUI All Inclusive so don't be expecting gourmet food breakfast, lunch and dinner.
Ahmed Anzi3 weeks ago on Google
5/5
Very nice hotel and the best in Marrakech
Ayoub Bzd3 months ago on Google
5/5
Very cool experience, friendly staff, highly recommended.
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location4.0
Lindsay Young2 years ago on Google
5/5
Stayed here nearly 10 years ago.... great Hotel our first experience of Morocco must have been good have been back 5 times to the Country now..... all staff very friendly and welcoming lovely grounds with water features..... nice clean …
Stayed here nearly 10 years ago.... great Hotel our first experience of Morocco must have been good have been back 5 times to the Country now..... all staff very friendly and welcoming lovely grounds with water features..... nice clean rooms.....food was good and plentiful this was the good old days when you got left a bottle of wine on your table.....you can relax here.... don't be afraid to go down town to the City.....
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Phil Lightfoot3 years ago on Google
3/5
Overall good, staff amazing. Let down was the WiFi for me. I have to work when I go away normally and while in the room I was only able to get WiFi by sitting next to the entrance to the bedroom door or in the lobby. …
Overall good, staff amazing. Let down was the WiFi for me. I have to work when I go away normally and while in the room I was only able to get WiFi by sitting next to the entrance to the bedroom door or in the lobby.
It also dies completely in the evening. But overall a good place to go to, especially for the price.
Response from the owner3 years ago

Dear Phil,

Thank you for your time,

We are glad to learn that overall you had a good time during your stay at our Hotel Riu Palmeraie! We appreciate that you highlight our professional staff members! Nevertheless, we apologize for the issues related to the WIFI connection! We hope to host you again in one of our worldwide hotels in the future!

Greetings,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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Ken Holton4 years ago on Google
4/5
Large comfortable rooms with comfortable beds. Grounds have some bizarre landscaping but are immaculately maintained and moderately attractive.
Loads of loungers around the pool but most of the cabanas are broken and …
Large comfortable rooms with comfortable beds. Grounds have some bizarre landscaping but are immaculately maintained and moderately attractive.
Loads of loungers around the pool but most of the cabanas are broken and generally the place needs a lot of minor repairs.
The food is very good although tagine cooking tends towards overdone vegetables the flavours are lovely if rather repetitive, but you won't get different off site, this is Morocco.
The staff are friendly, polite and attentive. Seen the manager many times QIing the facilities. He works hard to make the most of this hotel.
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Su Hamptona year ago on Google
5/5
Lovely hotel, very clean, staff are very friendly and food is good. Would definitely recommend
roddy campbell4 years ago on Google
5/5
This is a fantastic place. Beautiful grounds and rooms, spotlessly clean. The food and drink are excellent and the staff are so friendly and helpful. Our third time here, and we will come back.
Nick Wilkinson6 years ago on Google
3/5
It is a decent family hotel but along the lines of a Spanish Costa hotel, with the main area centred around a large pool hosting communal entertainments (Zumba, Aquaerobics, volleyball etc) and evening stage show. Rooms are decent and …
It is a decent family hotel but along the lines of a Spanish Costa hotel, with the main area centred around a large pool hosting communal entertainments (Zumba, Aquaerobics, volleyball etc) and evening stage show. Rooms are decent and spacious for a family - 4 would be a tight squeeze though. But the rooms and facilities need refreshing and updating (as at July 2016); we had a tired bathroom and dirty walls in the bedroom due to age. The room cleaners were good but the space needs to be refreshed.
Dining is all buffet - there is no a la carter and the options are limited to works-canteen style eating; gets repetitive after day 2.
There is a kids club but there is generally only one assistant attending the kids who covers inside and outside; as a result the outdoor pool is usually unattended and kids are alone in the water unless parents stay.
The large indoor pool is good and the gym kitted with free weights and some aerobic stations (no running machine, rowers) so reasonably basic.
A good value for money package tour destination; mid-summer temperatures mid-40s but Spring is more temperate in mid-20s to low-30s.
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Kirk4 years ago on Google
2/5
Second time here but not as good as last year's visit by far , currently writing this review from my room 4 days in while enjoying sickness and diarrhea.... …
Second time here but not as good as last year's visit by far , currently writing this review from my room 4 days in while enjoying sickness and diarrhea....
Hotel is beautiful mind real credit to the Gardners but don't let looks be deciving this hotel is nowhere near as good as the last visit and appears to be going downhill.
Giving it a generous 2 stars as I don't have cochroaches in my room this time, must be getting bad if they have left ....
(Ps,, Ignore the lovely reviews about the Medina it's a dirty sh**hole..... )
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Karen Pinder4 years ago on Google
5/5
Just returned from 7 days here, what can i say apart from it was everything we expected &so much more !!!!!! The staff are always happy to tend to your every need,the entertainment team are also amazing,they work hard throughout the day to …
Just returned from 7 days here, what can i say apart from it was everything we expected &so much more !!!!!! The staff are always happy to tend to your every need,the entertainment team are also amazing,they work hard throughout the day to get everyone involved in activities,always polite&nothing is to much trouble,then of an evening they perform in a show that they've worked very hard on. Great family holiday or also great for couples. Weather was very hot but hey you can cool down in the huge pool. Big shout out to "Haribo" on the entertainment team,he made an effort to always talk to us& tell us about the shows that evening,on our last evening he gave us all a hug&wished us a safe flight !!!!!! We will definitely be returning could not find fault with anything,they are undergoing a refurb towards the end of the year back open in march, all the reason to go back although I'm finding it hard to see how or where they can improve . All fabulous holiday had by our family .
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David Booth3 years ago on Google
2/5
Hard to say this as I've never reviewed so low and I feel bad because I did enjoy the first few days but the last 2/3 have had incidents that need to be handled much better by both Riu staff and reps. Were still here by the way, we have one …
Hard to say this as I've never reviewed so low and I feel bad because I did enjoy the first few days but the last 2/3 have had incidents that need to be handled much better by both Riu staff and reps. Were still here by the way, we have one 1/2 days left and we cant wait to go home.
1) a couple of days ago, cocktail games organised by reps resulted in a few already drunk couples becoming paraletic. These people can obviously not handle their drinks and staff are still serving them shots alongside beer. Obvious result was a fight between two people, one of them walked off and said sorry, the other stayed by the bar shouting expletives only to be allowed more beer which then resulted in another fight and shouting matches around kids.
This guy was taken away but obviously let back in his room as when I walked past it I heard more shouting and smashing in his room with his girlfriend crying. Eventually ejected Please note his second fight and the guy he hit as he comes back later.
2) Tonight, drinking in the main reception, two ladies and a guy with a child running around with his pram unattended, doing circles and climbing on surfaces with ornaments with no adult of his saying anything.... why, because they were hammered. Felt so sorry for the poor boy, especially at 11pm-1am when he was still up with his drunken adults again shouting expletives whilst they were still served trays of rose wine. Security did nothing other than ask the male to leave the hotel as he wasnt even staying here!!! Worst part is they changed the young lads nappy at about 9 o'clock, left it on one of the surfaces he was climbing and not one staff member asked them to throw it away. 1pm as the security were asking the male to leave, he bargained with them to stay another half hour which they agreed with and he then returned to a prior phone call when he said 'Fam, you get me 40 quid for a days pass all you can drink, I just need a line to top it off, when you getting here's.'
3) In the middle of episode 2, we have second fight guys girlfriend crying at reception shouting 'where's my boyfriend', we are pretty sure that hed been in another fight as another guy and his partner (and child) were arguing with a hand covered in blood. Security were there and eventually we have seen second fight guy being escorted out of the hotel with his suitcase so thinking hes been chucked out (two days too late)
4) the hotel isnt even finished, the spa is still shut for development, the shop was closed the first 3 days after arrival and when it did open the suncream (factor 20) was the equivalent of £19. We had drilling in the room next to us in the morning. Our shower doesnt work properly, we should have said something about this but we weren't too bothered so they probably would have tried to fix it so thats out fault.
Not so serious but no 5)
Two A La Carte restaurants arent that at all, they are buffets with the same stuff as you get at lunch time just split into two restaurants. No table service, no different drinks, no different food, nothing. It's not A La Carte.
All in all, the staff are friendly and great
but there has to be stricter ways of dealing with trouble makers and people who are just disgusting.
I would have said the value for money was good but the week has been ruined by guests who cant handle themselves but more importantly staff who cant handle the out of control guests as they still serve them alcohol.
I've seen the female Thomson rep once at the welcome meeting. I've seen the Male Thomson rep 3 times, once at the welcome meeting, one when asking a question about where to watch a football match (his answer was to ask reception), once when the fight at the bar kicked off. They are only interested in the commission they earn from the trips they sell.
Plus point, entertainment staff are lovely and waiter/waitress staff are really nice but they have to learn how to say no to people too drunk obviously going to cause a seen.
It really is a shame, lovely city, beautiful grounds but a week in the sun ruined by a few very bad events.
Response from the owner3 years ago

Dear David Booth,

Thank you for sharing your feedback!

We are extremely concerned to learn of your disappointing experience during your stay and would like to apologize for any inconveniences that you may have experienced.

We are quite surprised by your comment as all kind of offensive behavior complaints are taken seriously and immediate measures are taken to protect our guests. Please rest assure that we will follow up on this with our Management Team.

We do hope despite this that we will have the chance to welcome you back someday!

With our best wishes we remain,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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Louise Godfrey5 years ago on Google
5/5
Lovely hotel, good accommodation and food quality food and drink. This met my expectations of previous RIU's. The only improvements would be: the entertainment was flashing disco lights every night (not good with epilepsy); themed nights …
Lovely hotel, good accommodation and food quality food and drink. This met my expectations of previous RIU's. The only improvements would be: the entertainment was flashing disco lights every night (not good with epilepsy); themed nights for food as this was repetitive but we stayed 2wks; people with walking issues will need to request being closer to the main building.
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Leah Teale4 years ago on Google
2/5
Stayed here for 7 days, sun and pool we couldn’t fault however the food was very repetitive the drinks were watered down, when the pool shuts and the sun goes down there isn’t anything to do apart from the “Barcelona show” which we had to …
Stayed here for 7 days, sun and pool we couldn’t fault however the food was very repetitive the drinks were watered down, when the pool shuts and the sun goes down there isn’t anything to do apart from the “Barcelona show” which we had to drink coffee on a night to stay awake it was the most boring entertainment I’ve ever seen. All they do is dance every night and they are amateurs at it, the dancers were toothless which wasn’t nice to look at not pleasant. Your best off buying a pack of cards and sitting in a quiet corner as far away as possible from the “show”. However we did see some frogs and fed the fish white bread as no brown which was the best activity you could do.
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Joe Lawson4 years ago on Google
4/5
We stayed here for a week in November. It was such a wonderful place to stay, with extremely friendly (if not overenthusiastic) staff, great food at good times through the day and the ability to book fantastic excursions and experiences …
We stayed here for a week in November. It was such a wonderful place to stay, with extremely friendly (if not overenthusiastic) staff, great food at good times through the day and the ability to book fantastic excursions and experiences from the hotel.
There is also a currency exchange and gift shop if you don't want to venture into the bustling city of Marrakech.
There is very little I have to say about the Palmarae that isn't positive as we had such a great time there, the only things I found a little bit off was that, due to the hotel being all inclusive, there isn't any "good alcohol" even that you could pay extra for, this left me needing a good whiskey when I got back; also the pool is freezing cold which was great in the middle of the day but I like to swim but have bad knees so the coldness made me seize up and I had to get out.
Over all my holiday here with my beautiful girlfriend was amazing, the hotel and it's extremely friendly staff made this the way it was. It was the perfect relief from the crazy and bustling city and allowed the rest and relaxation that we both needed, as well as the opportunity to go and see some amazing things and eat some equally amazing food around Marrakech, whilst knowing that there was a comfortable and inviting bed waiting for us.
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Alexandra Savannah3 years ago on Google
1/5
I travelled here with my mum in October 2018. It was my fourth time at the hotel and my previous experiences have always been great. Unfortunately I contracted food poisoning towards the end of my stay and I received absolutely no support …
I travelled here with my mum in October 2018. It was my fourth time at the hotel and my previous experiences have always been great. Unfortunately I contracted food poisoning towards the end of my stay and I received absolutely no support or assistance from either the hotel or the TUI Rep.
I reported my illness to the TUI Rep, Adil, on my day of departure. He asked me to complete a sickness form on an iPad he provided. I had left my mobile phone in my room so was unable to input my holiday booking reference as I didn’t know if off the top of my head. I told Adil this and he told me not to worry as he would input this for me and then submit the form. I have since learnt that he did not do this as I was supposed to receive an email receipt to confirm TUI had received the illness report, which I never did.
When I got home and made a complaint to TUI regarding my illness, they claimed that I had not completed a sickness form (even though I had and their rep had sneakily not submitted it) and so they would not be able to process my claim. The hotel are also not accepting liability.
I will not be returning to this hotel and I highly recommend others not to stay here. If you’ve already booked and you do contract food poisoning, make sure you take your booking details down to the desk in the lobby and submit the sickness form yourself. Ideally ask the rep for a written receipt that you have completed the sickness form for your own records, and make sure to see a doctor ASAP to provide a stool sample as evidence.
Also don’t expect any medical assistance or advice – I was left to lie on a sofa in the lobby for eight hours until our transfer coach arrived as the hotel would not provide me with a courtesy room so I could endure the symptoms of food poisoning with some dignity and privacy.
Avoid this hotel like the plague!
Trip typeVacation
Response from the owner3 years ago

Dear Alexandra Savannah,

Thank you for your feedback and for staying with us for the 4th time.

We are really surprised to learn about the upsetting situation that you experienced and would like to apologize if you did not feel well taken care of, it was surely our staff intention to adequately assist you during your stay.

We would like to assure you that in case of stomach discomfort, our front desk staff is always at guests’ disposal to provide them with medical attention if necessary and detect the cause of the illness. Sometimes, travelling to different countries with different climate and changing the food habits can lead to gastrointestinal issues which are not necessarily related to food.

We are also very sorry to read that you experienced an issue with your tour operator and highly recommend you to contact your travel agent regarding this misunderstanding, as we unfortunately cannot reply on their behalf.

Please be assured that your comments have been shared with our Management Team for further consideration.

We sincerely hope that you would still consider staying with us once again in the future to deliver you a more enjoyable experience.

With our best wishes we remain,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

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Ken Higgins4 years ago on Google
3/5
Room 3 star, bit basic. Food good. Swimming pool great. Entertainment team v high pressure and are told that they are all told to approach every person every day thus in first 15 mins we were interrupted 4 times each time they apologised …
Room 3 star, bit basic. Food good. Swimming pool great. Entertainment team v high pressure and are told that they are all told to approach every person every day thus in first 15 mins we were interrupted 4 times each time they apologised and said they are under order to pester. Pool side music far too loud, needs to be turned to background music not overpowering thump thump thump.
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Keith Moorcroft3 years ago on Google
5/5
Previous One star review an error, as this is our favourite hotel. Wonderful gardens, brilliant pool, nice friendly staff and good food. We have booked again for 2019.
Ewan (3WAN)4 years ago on Google
3/5
Hotel is clean and great value for money but comes short with the choice of food, room amenities and the drinks are really poor. The pool is gorgeous though, the hotel itself is very cautious of the local environment and there is plenty of activities to get involved in.
julie Hill3 years ago on Google
5/5
Absolutely amazing place full refurbishment completed a couple of months ago. Room is spacious and cool, large walk in shower. Considering they are currently observing Ramadan the service is second to none. I need dairy free, we only …
Absolutely amazing place full refurbishment completed a couple of months ago. Room is spacious and cool, large walk in shower. Considering they are currently observing Ramadan the service is second to none. I need dairy free, we only arrived yesterday but already they have prepared milk free omelette, the head chef talked me through everything I could eat at lunch and has even ordered dairy free ice cream which will arrive tomorrow. Nothing is too much trouble, best place we have stayed so far with Tui, well worth Platinum rating. I have also been told by Tui rep that Prosecco is available at the bar by reception every evening on all inclusive
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Karl Lineham3 years ago on Google
4/5
Great hotel, love the modern rooms and reception and bar area. Only let down by the location, as you can't really go for a walk out of the hotel. Otherwise great food, drink and friendly staff.
Sam Milward4 years ago on Google
5/5
The hotel is amazing. We booked with Tui and got a reasonable price for an all inclusive week. Staff are very welcoming and friendly, room is large with nice decor. You are available to get food nearly all day, and drinks are served from …
The hotel is amazing. We booked with Tui and got a reasonable price for an all inclusive week. Staff are very welcoming and friendly, room is large with nice decor. You are available to get food nearly all day, and drinks are served from 10-midnight. The hotel also provides a free shuttle bus to Marrakech that takes about 20 minutes which is great to explore. You can also exchange money at the hotel as it is easier. However for the best rates going to Marrakech is recommended.
The pool is large and isn't too busy, we never struggled to get a sunbed. You can have clean towels for the pool every day by handing in your old towel. The animation team are brilliant for kids entertainment and adults. Including activities like water volleyball and zumba.
Would definitely recommend this hotel to either couples or families, great experience.
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Achraf Oudini10 months ago on Google
5/5
Excellent hotel. Professional staff and good food. I highly recommend.
Obsolentbutcool5 years ago on Google
5/5
one of the best hotels i have ever been to.from the unlimited food to the free ride to Jamma-Al-Fannah this hotel was extremely worth it for the price we paid. we came as a family of 30 people and they treated us with such great respect and …
one of the best hotels i have ever been to.from the unlimited food to the free ride to Jamma-Al-Fannah this hotel was extremely worth it for the price we paid. we came as a family of 30 people and they treated us with such great respect and kindness. whoever we came back our rooms were sparkling and towels were put fresh there every day. one of the most amazing thing was that the hotels premises was so immensely huge for even a resort it had everything. we played volleyball matches every night as a family. the receptionists were extremely helpful when booking excursions. the free drinks was heaven. my cheeky cocktails in the evening non alcoholic of course. one thing i would suggest is that the bar staff would delay my order for at least 10 mins and would serve other people. but overall it was an amazing stay at the riu tikida palmeraie.
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Jayne Parker4 years ago on Google
4/5
Great hotel. Wonderful food with plenty of choice, with three restaurants only we could only use one as others have to be booked in advance and I was told they were full but when I walked past not all the tables were full.
Kim Boyd6 years ago on Google
4/5
My niece and I went last September /October. Amazing hotel, staff, pool, food excellent different theme night's e. g Chinese Mexican Italian seafood. People where saying full of wasps we seen them but there only by the help yourself drinks …
My niece and I went last September /October. Amazing hotel, staff, pool, food excellent different theme night's e. g Chinese Mexican Italian seafood. People where saying full of wasps we seen them but there only by the help yourself drinks dispenser didn't bother you at all.. pool massive and came home with an absolutely amazing gorgeous henna tattoo. All in all fab. Thanks Palmerai x
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Peter Shallcross3 years ago on Google
5/5
Visited in May 2018 (our secoond visit in 5 years)and understand that it was due for refurbishment later that year. That said, the hotel is great, very comfortable and clean. The food and service is excellent. We will definately return.
Harmanpreet Kainth5 years ago on Google
5/5
Lovely staff we got as many mineral water bottles as we needed and the staff didn't mind making my sons baby bottles up. don't go in the outdoor pool in January though it is freezing even though the weather is lovely.
jason pepper7 years ago on Google
5/5
Just returned home after the weirdest 5 days every. The hotel is fantastic and the staff even better. It was the weather very cold morning and evening but from 12 to 15 if the sun was out it was burning just don't go in the shade.
All in all a great please to unwind and relax.
Anne Kennedy5 years ago on Google
4/5
The Staff at this Hotel are fantastic, it's very clean, rooms are large enough maybe slightly dated but fine. The one issue I have is the food..... the choice isn't great and no welcoming aromas of wonderful Moroccan spices..... the real …
The Staff at this Hotel are fantastic, it's very clean, rooms are large enough maybe slightly dated but fine. The one issue I have is the food..... the choice isn't great and no welcoming aromas of wonderful Moroccan spices..... the real problem is logistics around meal times, it's like a war zone with people piling up their plates like there is no tomorrow, huge competitive and grumpy queues, I came to dread it which isn't very relaxing, some simple changes to organisation could fix it easily, I am torn about returning although the Staff may win out once meal trauma fades!
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Mark Roddis6 years ago on Google
5/5
Excellent resort. Very impressed with the attitude of all the staff I met. Nothing was ever too much trouble. The facilities were good and we would certainly consider returning again.
Teri Smith4 years ago on Google
4/5
Good value for the price and great for a family holiday. Not sure I would want to visit without children as it wasn't particularly romantic. …
Good value for the price and great for a family holiday. Not sure I would want to visit without children as it wasn't particularly romantic.
Definitely recommend getting bus into Marakech (book in advance) but cover up if you are a woman and avoid snake charmers.
Also, take care not to drink the water - ask for no ice.
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Andreas Mitchell9 years ago on Google
4/5
This resort is set up to mainly cater for all inclusive package holidays sold through resellers. Guests are mainly from the UK, France and Germany. The complex is large and built around an enormous central pool surrounded by accommodation …
This resort is set up to mainly cater for all inclusive package holidays sold through resellers. Guests are mainly from the UK, France and Germany. The complex is large and built around an enormous central pool surrounded by accommodation wings set in well kept and leafy grounds. The rooms are spacious, well appointed with all the usual (satellite TV, mini refrigerator, air conditioning, etc), and generally quiet. The ground floor naturally stays a comfortable temp and would be the best option in hot seasons. The gardens are better than average and the green space helps keep the complex cool. We noticed quite a difference between temperatures at the resort and those in the city. There is a pathway around the complex which provides good walking/running mornings and evenings. There is a wide variety of food provided and there should be something for everyone. Quality is generally good with a Moroccan, and Italian night once a week. Staff are very friendly at all times and especially fond of children. Drinks from the bars are free, but the alcohol is diluted and therefore self destructive happiness is hard to achieve. Internet is provided free around the lobby area but is massively over subscribed and little bandwidth will be available at all but unsociable hours. At these times internet is fast both up and downstream. For all life's little extras a supperette attached to a service station and a supermarket are ten minutes walk down the road. If you require late check-out there is an extra charge of 500 Dh and you will need to notify the hotel the day before.
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Lisa Finney3 years ago on Google
5/5
Came back 9th September wish I'd book longer
Rooms are large with plenty room to move around two huge beds and large sofa that converts to double bed plenty lightening …
Came back 9th September wish I'd book longer
Rooms are large with plenty room to move around two huge beds and large sofa that converts to double bed plenty lightening
There large bench and table with huge mirror over it very spacious ( plan on book a girls trip here as rooms easily sleep 4 with plenty room)
There two huge wardrobes with plenty shelving for all items for storage top has plenty pillows and blankets we didn't use them as so warm at night night side tables have plug sockets and usb sockets so we didn't need use our adapters for our phones and iPads
Room had huge spacious shower with liquid shampoo soap dispenser good stuff too
Large sink outside shower with again huge mirror retractable shaving mirror and hair dryer works well
And another room off shower area with toilet and foot wash this is large space and so well kept.
There is plenty areas to walk around with some amazing plants trees included herbs section all done and well kept see staff out daily tend to them
Ponds around with fish and fountains in Indoor pool next to gym has plenty showers toilets all around to use includes disabled facilities
Large main pool has ramps into pool as well as steps in places so all abilities can access it pool is huge with lots sun loungers sunbeds and cabanas all around main pool has pool on either side with entertainment on during day.
Place is very large plenty restaurant to eat in some have book main one can just turn up to eat and buffet style plenty choice to eat in I'm fussy eater and I enjoy food.
Staff all work so hard we especially had fabulous service from one waitress Laila she went out her way to make sure we had everything we need we didn't start tip till third day as we didn't have small notes to tip she didn't expect money and was so glad make sure we seen too consider we had my mother with us she made us feel special with service she gave all other staff helpful too
Laila makes amazing morrocan tea..
If you are going get your dirhams at hotel rate is so much better there than airport
Only downfall is when we got there early hours was long walk to our room if land during day you get welcome drinks and golf cart to take you and luggage to room
Was disappointed that charge for use of a iron and no kettle and brewing items have to walk up to main area for this
I highly recommend this riu weather is hot and it's such a beautiful place to stay x
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John Stephenson4 years ago on Google
4/5
Nice clean hotel. Good food with plenty of variety. Only downside is the fact that the room key card keeps failing and we've been locked out of the room a couple of times.
James Singh5 years ago on Google
5/5
We just got back from a week away in Morocco (10th Jan 2017) and we are having withdrawals from the Riu Tikida already. We thoroughly enjoyed our stay at this hotel & resort. …
We just got back from a week away in Morocco (10th Jan 2017) and we are having withdrawals from the Riu Tikida already. We thoroughly enjoyed our stay at this hotel & resort.
Highlights are how beautiful the resort is, and the incredible service from all the fantastic staff. Staff were friendly and catered to our every need, for example sitting at the pool bar and the bar men would have our next drink ready as soon as we finished the last. They take the time to converse and ensure we were enjoying our stay, they are very hard working.
I was borderline about to give this place 4 stars instead of 5 for one simple reason, the entertainment. However, it is understandable that with the cold weather we didn't get a true reflection of what could be offered. The evening entertainment was not my cup of tea, far too cheesy, but i can see how some people would love it.
Food was great with a lot of variety, the 2 alternative restaurants for Italian and Moroccan gave it that variety. Again, the staff in the restaurants were fantastic and made a friends birthday meal special with a complimentary bottle of wine and cake.
The free bus shuttle back and forth Old Town, Marrakesh made it easier and cheaper to explore this very erratic, but beautiful city.
The tours to the Atlas Mountains/Waterfalls & The history of Marrakesh were also worth every pennie. Guides were informative and knowledgable with everything around Morocco's fascinating history and culture.
To conclude, this is definitely somewhere we would visit again. We had a great trip and thank you to all the staff at Riu Tikida! :)
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pete walters3 years ago on Google
4/5
Accomadation, food staff excellent, however, animation team, great during the day, not quite the same of an evening, seem to be more interested in promoting themselves and their music choices than those of the audience, tonight for example, …
Accomadation, food staff excellent, however, animation team, great during the day, not quite the same of an evening, seem to be more interested in promoting themselves and their music choices than those of the audience, tonight for example, average age of the audience 50+, however music played was more appropriate to the kids club, I assume a tape was put on because that's what they always do, 8pm, yesterday, a couple of guests asked what time the show was starting advertised as a 60 - 80's night, for the first hour the animation team were basically dancing amongst themselves with music of this era, pulling shapes etc. This changed quite quickly when guests were voicing their disapproval. How dare they!! Still have several more days to go hopefully it might improve, best hotel we have stopped in on the 4th visit to Morrocco. Get the entertainment to reflect the audience then 5 stars an easy choice.
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Saira Tahir5 years ago on Google
5/5
Amazing
Best holiday in a long time. First time staying at a resort and definitely go back again. Great service gently and polite. Amazing food and drink as well as activities & entertainment for all residents.
Simon Bell6 years ago on Google
1/5
Food is rank and staff couldn't care less about customers. Ground floor patio doors left unlocked every day. Other guests had items stolen from room, drunks walking about garden dropping glasses of alcohol while looking after children. Nothing done after complaining several times
michelle strang3 years ago on Google
5/5
For some winter sun,this beautiful resort has it all, a warm welcome,friendly staff and a mixture of restaurants too please any pallet . This is my fourth visit to this resort ,to my suprise on arrival it has had the most stunning …
For some winter sun,this beautiful resort has it all, a warm welcome,friendly staff and a mixture of restaurants too please any pallet . This is my fourth visit to this resort ,to my suprise on arrival it has had the most stunning refurbishment ,it was lovely before but now it's made are stay even more comfortable, well done Tikkida 🙌 😍 Marrakesh xx
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Jason Foster3 years ago on Google
5/5
Lovely classy hotel. New refurb is fab. Food great. Staff really make it. Been to Riu's before and always high standard but this is the best I've been to. Well done team.
Daniel jarvis3 years ago on Google
5/5
Just got back from an amazing week holiday with my partner,
The hotels update has really improved this hotel and was one of the best vacations we have had for years. …
Just got back from an amazing week holiday with my partner,
The hotels update has really improved this hotel and was one of the best vacations we have had for years.
Everything about this hotel is now 5* including the food, Accommodation, and staff !
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Natasha Newsam-Mabey3 years ago on Google
4/5
Lovely staff who can't do enough for you (but beware if you check in after 10pm as it isn't 24hr food so you'll just get a baguette) Lots of loungers, a large pool, and a hard working Animation team (although the shows weren't of the highest standard they were enthusiastic, and great in the day)
Anthony Dalton3 years ago on Google
5/5
Uterlly the best place I have been to so far. And don't be tight book all the excursions as there is nothing to spend your money on when here due to every thing being supplied. Excellence is a given.
Paul Green3 years ago on Google
4/5
Great Place to chill out
Lovely grounds, large comfy rooms, sunshine and good food what more can you want. Easy access to the city via a bus from the hotel.
Muhammad Imran5 years ago on Google
5/5
Great experience and good food, loved the indoor pool, reception and all the staff members were really helpful. Food manager was there during the dinner for help all the time, Would love to come here again. Thanks
Mark Hayes6 years ago on Google
4/5
Really great place, helpful staff, good air conditioning. Nice clean pool and rooms. Need to be up early to get a sun lounger. Food is good, a little more selection would be good.
Andrew Bialek3 years ago on Google
4/5
Good food. Great staff, very nice rooms easy access to all areas for folk with walking difficulties. Good choice for vegetarian meals
Mike Anson3 years ago on Google
5/5
I can't find fault with this place, gardens are beautiful, staff go out there way to help you, rooms are massive, beds and pillows comfortable, USB ports in abundance, bathrooms moderns, resort feels quiet , pool is massive, food is great
shaun “The Baron” garner6 years ago on Google
5/5
Loved this place along with the mrs and 3 year old. all staff where exallent and alway helping you or bringing drinks over. Great with kids. Will be defo going back to this hotel. Rooms where big and maids top class. With bed deco swans everyday.. 5 ☆☆☆☆☆
sonia scoones4 years ago on Google
4/5
I had a fantastic holiday, the staff were friendly, welcoming and very helpful, everywhere is kept very clean, the food is fantastic and they cater for all from the fussy to the adventurers, beautiful and well kept gardens and the staff …
I had a fantastic holiday, the staff were friendly, welcoming and very helpful, everywhere is kept very clean, the food is fantastic and they cater for all from the fussy to the adventurers, beautiful and well kept gardens and the staff leave bottles of water all round the complex on really hot weather, so you can top up water bottle, the indoor pool and outdoor pool kept every clean, (other then sunbed hogs, who put their towels out and then go out for day trips which was really annoying!!!), the gym needs to be cleaned a lot more often, it put me off every one's sweat everywhere.
The Spa was very clean, well worth the money, but not for the body sly person like me, you feel very exposed, but you do come out feeling very good.
I did go most of the trips out, discovering Marrakech, which was good, (but they do take to shop to spend money in), 4x4 to Kasbah was brilliant, fun, and interesting, Quad biking and jet skiing, quad biking is not for everyone, I couldn't do it, the staff was very good and put me on the back of their bike and took me round the course, jet skiing was the best, I could have done that all day, but you only get 15mins, which for the price it is not worth it, it cost 400mad at tui desk and when I got there it cost 250mad, I had a word about the tui rep, which she didn't realized, she said she will look into that.
Quzoud cascades was beautiful, it is a must do, but the mountain you have to walk down is fine, but remember you have to walk back up that mountain, 3 asthma attack later by the time I got back up.
I booked all my excursions at the tui desk at my hotel, instead booking at travel agents.
The best holiday I have ever had. Xxx
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Sébastien Mock4 years ago on Google
3/5
Budget all inclusive hotel. Food buffet is excellent, room are kinda tired but does the job. Staff is helpful, swimming pool area is excellent.
Amin Patel5 years ago on Google
4/5
Great hotel, fantastic staff, 20ish min from the new market and old market, hotel is clean. Due to the heat you may see cockroaches, frogs, and lizards but rare. The food can also be tiring (but then again I'm fussy)
Ioan Jones4 years ago on Google
5/5
Amazing holiday,made to feel very welcome the entertainment team go above & beyond to make sure you have a fantastic holiday bug shout out to "Haribo" nothing is too much trouble for him always makes time for all the guests. Can't wait to go back next year after the refurb!!!
Katie Griffiths4 years ago on Google
4/5
Lovely place!! Staff are very friendly! Only 4 star due to being unwell half way through. Had slightly under done chicken in the Moroccan restaurant the night before.
Gissele Lefranc Anouar4 months ago on Google
5/5
Everything was great! Clean and updated.
Trip typeVacation · Family
Rooms4.0
Service4.0
Location4.0
Priyanka Sogani4 years ago on Google
5/5
Beautiful place. Great entertainment. Delicious food. Good drinks. And comfy rooms. The entertainment team is very good and some of the dance shows were mind blowing.
Michelle D-F4 years ago on Google
5/5
Beautiful hotel with the most picturesque grounds. The staff are just AMAZING the best holiday yet! Would definitely return! Oh and the food! 😍
Andy Brum3 years ago on Google
5/5
Tremendous hotel. Wonderful super friendly staff overseeing top class facilities. Excellent buffet meal and atmospheric bar.
Simon Harkins5 years ago on Google
4/5
Lovely hotel with great pool bars, nice family bedroom and some good food that's only let down by the rush for the sun loungers (set your alarm for 6:30am and join the lemmings).
Kainat Tahir3 years ago on Google
5/5
Went there for holiday in March. Best decision to book this hotel. Food was good. Moroccan and italian hotels were even better. Would love to go again.
Nigel Gorringe3 years ago on Google
4/5
Great place- second time here. Lovely staff, place, food, drinks. Must visi Djemaa El Fan square especially in the evening when it really comes alive but don't get caught by the people who will show you the way!!!!! as they will try to rip you off.
Andriene Smith3 years ago on Google
4/5
Like this hotel, visited out of season so a lot of the outdoor activities wasn't available. But I'd definitely go back in there busy period. Staff were nice and friendly
Karen Eaborn3 years ago on Google
5/5
Amazing hotel with amazing staff, nothing too much trouble. Manager walks around the hotel everyday and wants to know what people think about the hotel. Would totally recommend xxxc
Steve Poultney4 years ago on Google
4/5
A nice hotel based in Marrakesh. Staff are amazingly helpful and kind, a really great place to chill out and relax.
The hotel is now tired and in need of refurbishment and the drinks are watered down, but still a good place to come
Brenda Lukes4 years ago on Google
5/5
I have been to this hotel twice.Loved the spacious room and the gardens are kept under good ground maintenance.The food is very good with plenty of choices to chose from the restaurant.
Teresa Saunders3 years ago on Google
5/5
The staff all give a five star service, and the re-furb is really good. It is so much brighter everywhere, would definitely recommend that you visit this hotel.
Mick Johnson3 years ago on Google
4/5
This was the second time I have stayed at this hotel.the hotel is amazing the rooms are a good size and cleaned every daythe service we got was second to none but the big downfall was the food there was very little choice it was repetertive …
This was the second time I have stayed at this hotel.the hotel is amazing the rooms are a good size and cleaned every daythe service we got was second to none but the big downfall was the food there was very little choice it was repetertive it's like they think the English only eat chip's burgers and pizza the choice of dessert was poor if you don't like milk pudding you are stuffed after your meal you couldn't get coffeer in the restaurant you had to go into the bar.this hotel has just had a refurbishment and it's like they were cutting down to pay for it
Trip typeFamily
Rooms5.0
Service5.0
Location4.0
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Vanessa Bottwood4 years ago on Google
5/5
Great hotel, friendly staff, great sized rooms. Food is plentiful and lots to choose from. Would recommend for families, couples and Lone travellers.
Gail Tangye4 years ago on Google
5/5
Lovely hotel, good service, good choice of food available almost all day. Entertainment team energetic 24/7. Highly recommended.
Abderrahmane Rayhani3 years ago on Google
4/5
It's one of the best hotels I have been to in Marrakech the food is good the service is good the rooms are good the staff is good there are plenty of activities that you can do inside of the hotel. But there is one problem it can be sometimes very expensive
Moin Ahmed (Jakir Ahmed)4 years ago on Google
3/5
This resort kept me going as city centre was a mess. Only disappointed with the food as I saw fly on the food floating around. Same food everyday. Was told restaurant fully booked, went there and it was empty even the night I did book.
Tim Yates4 years ago on Google
4/5
Relaxing. Friendly. If you want to lie in the sun by the pool and have food and drink at your fingertips the friendly staff are there for you. Love this hotel
Graham Smith3 years ago on Google
4/5
Recently refurbished lovely hotel very friendly staff, in our opinion it is only a four star hotel meals are ok but very repetitive all buffet style.
Charles Polson5 years ago on Google
5/5
25th wedding anniversary. The staff here are so attentive. Always willing to help say hello or just chat. My wife has MS and we have been looked after admirably.
ann sarge2 years ago on Google
5/5
First class Hotel. Excellent variety of food, drinks (alcohol and non-alcohol. Clean rooms, excellent staff and entertainment.
Lindsay Smith2 years ago on Google
5/5
Loved the place !
Only 3 hours from the UK
North Africa - minimal time difference …
Loved the place !
Only 3 hours from the UK
North Africa - minimal time difference
Weather great , and good old Riu format
We will be back as soon as !
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Laura Crew2 years ago on Google
4/5
Been here twice. The staff are always very friendly the food is amazing and so much variety. I highly suggest the Moroccan restaurant.
Colbygazza Cox2 years ago on Google
5/5
Hotel was lovely, staff very helpful nothing was to much trouble for them very friendly, food was great too & our rooms where very spacious too , definitely go bac there 👍👍
Jonathan Potten3 years ago on Google
5/5
Wow just wow. Justarrived for our 10 day stay for our honeymoon and I can't fault mit amazing hotel room is beautiful and spacious can wait to explore the grounds and taste the food
Carole Smith5 years ago on Google
5/5
An excellent hotel. The staff cannot do enough for you. A great place to stay, children friendly.
Simon Davies5 years ago on Google
4/5
It's great here, wonderful friendly staff, great amenities and entertainment, lovely weather. Food could be better but it's not too bad. Xx
Craig Owen3 years ago on Google
4/5
Great hotel with recent refurbishment. Mixed service from staff. Spa is not good... go down the road to Marrakech Spa and Massage on Route de Fes for a much better experience plus cheaper price
Stephen Hedge2 years ago on Google
5/5
Beautiful hotel and exceptional staff. Great food in 3 restaurants. Highly recommended.
Riham qouaritia month ago on Google
5/5
I loved this wonderful hotel
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Michelle Morden5 years ago on Google
4/5
Fab place; good food and friendly staff. Could do with an update as looking tired in some places and beds could be a little softer but I enjoyed every minute.
Elise Alexandria4 years ago on Google
5/5
It is amazing here! The staff are so lovely and there is a wide range of food. Everyone here is always happy to help and give the best service possible. Definitely recommend that you come to Riu Tikidia Palmerie
Jason Bull7 years ago on Google
5/5
Stayed here for a week 22/29 may 2015
,I can't fault this amazing hotel,it has everything you need for a relaxing break,staff very helpful and always smiling, would give it a overall 10/10 Awesome 😄
Chris Tomlin2 years ago on Google
5/5
lovely hotel..little out of town with a free shuttle bus in. Staff are nice. large pool. hot sun.
Amy-Louise Tilley4 years ago on Google
4/5
Beautiful pool, lovely staff! Food sometimes questionable and some issues in rooms but it is being refurbished :)
Gillian Smith4 years ago on Google
5/5
Excellent well worth the money.. Staff amazing carn't do enough for you food is really good.. Good choice something for everyone.. Entertainment is fantastic don't no how that do thay never stop for morning till night.. Would certainly come back..😇 ❤️ ❤️
Lee Allen4 years ago on Google
3/5
A very good hotel but lacks decent entertainment and leaves you with nothing to do in the evenings except drink and play cards.
Clare Ormrod4 years ago on Google
3/5
Not the 4 star it says it is.. Air con not turned on full because apparently its not warm enough.. 42 degrees.. Really!! And you can't have a shower between 1800 and 2000 because everyone else is having one and all you get is a trickle..
Tim Crookston4 years ago on Google
5/5
Really nice hotel, wonderfully helpful staff, good food, good drinks, great beds, clean and tidy rooms.
Short drive to Marakech
Highly recommended hotel.
Charlie4 years ago on Google
5/5
Amazing Holiday All the staff go above and beyond to make your stay perfect. Second time back and not the last. I love this place with a passion !!
Bee Bellamy5 years ago on Google
5/5
Huge pool. Fabulous fitness and entertainment team: they made the holiday! Lovely grounds and facilities. If go back!
Geoff Cornell3 years ago on Google
5/5
Great resort, staff really friendly they go out of their way to help you no matter what your problem or request.
Lisa Bagnall3 years ago on Google
5/5
Cannot fault this hotel looked after by very good staff, food fab & weather fantastic cant wait to go again
Saad Zine4 years ago on Google
4/5
the place is clean the personal professional except for one of the animation member who almost broke my 2 years daugthers neck. the food is not what i excpected but it was good.
Sophie-Ann Grant4 years ago on Google
5/5
People are friendly and welcoming! The lovely riu shop run by Farid is amazing. He is friendly and very helpful. Second time coming and would go again in a heartbeat!
Manny Bagol3 years ago on Google
3/5
Pretty good for the price. Food gets a bit tiresome as does the local booze. Pretty grounds and nice pool
Response from the owner3 years ago

Dear Manny Bagol,

Many thanks for your review.

Whereas we are happy that you enjoyed our pool and grounds, it is a pity that the variety of food offered in our Moroccan, Italian and buffet restaurants did not meet your needs on this occasion.

In regards to our selection of drinks, we would like to inform you that we offer a wide selection of national and international beverages. We encourage our guests to order their favorite brands at the bar. We would be delighted to serve them, if available.

Your comments will be really helpful to keep improving the above-mentioned aspects.

We look forward to welcoming you back in the future to share with you a more positive experience.

With our best wishes we remain,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Sam Gillespie4 years ago on Google
2/5
1st rooms aircon didn't work after complaining several tike finally was moved. wasps everywhere. I also contracted a bug as a result of the food
Niels Erik Sørensen3 years ago on Google
5/5
Exelent service, nice and clean. Fantastic atmosphere in the foyer and bar. Nice to have a daily shuttle bus to and from Marrakech.
Thomas Chaplin2 years ago on Google
5/5
Amazing hotel with beautiful scenery, staff couldn't do more for you to make you feel welcome
Mark Silverwood5 years ago on Google
5/5
Whole hotel is very well kept and the staff here are amazing and so attentive.
Would definitely recommend to anyone and will probably come here again.
Malcolm Hurst3 years ago on Google
5/5
Very good Rui hotel. Excellent facilities. Excellent food and very friendly staff. Thoroughly recommended
Peter Rowland6 years ago on Google
4/5
Family friendly spacious hotel with large pool, clean comfortable rooms and well maintained grounds, helpful friendly staff good food with a choice of restaurants including a Moroccan which was excellent.
James Turner3 years ago on Google
5/5
Truly incredible place with fantastic staff and scenery. Very clean and safe for everyone. The staff make this place a fantastic adventure!!
Angel72 Hall3 years ago on Google
5/5
Beautiful hotel, staff very friendly, food lovely, very clean, had the best relaxing holiday ever.
Margaret Pettitt3 years ago on Google
3/5
Not ready for tourism. Guides English bad, no real service in hotel. We couldn't work out whether they didn't understand, or couldn't be bothered.
Response from the owner3 years ago

Dear Margaret,

Thank you for sharing your concerns,

We would like to highlight that our Front desk is multilingual, however it is possible that in the event of hiring of new staff or new hotel openings, some of our staff are still in training and do not have a level as high as the rest. In any case, if guests have difficulty making themselves understood, they always have the option to talk to our management team or a Maître who will be delighted to attend their needs.

We hope to host you again in one of our worldwide hotels in the future!

Greetings,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Sandra S4 years ago on Google
5/5
Absolutely fantastic holiday. Food, rooms, pool, people all excellent. Definitely value for money.. this place is so beautiful.
William Hopps3 years ago on Google
4/5
Very good hotel,great staff, good food .Spotlessly clean.This has been a very relaxing holiday thank you
Prem Prajapati3 years ago on Google
5/5
Absolutely terrific hotel, extremely helpful and friendly staff, solid food variety and good place to relax.
Kirstin Rees2 years ago on Google
5/5
Spotlessly clean. Stunning hotel. Staff so friendly and can't do enough to help you.
Huw Williams3 years ago on Google
5/5
Very good following recent room refurbishment. Good food choices. Friendly staff. Recommended
Adil AEH3 years ago on Google
4/5
Decent service. Nice pool. Some food is good some is bad. Very relaxing hotel.
Julian Exton5 years ago on Google
4/5
Great spot, good pool, all inclusive so drinks are ok, food of a high standard, free bus into market and tours organised.
Angela Hayes4 years ago on Google
4/5
Nice hotel, good rooms, shame the variety of food is so limited (lunch is pretty much always the same)
Stephen Morris4 years ago on Google
5/5
Absolutely fantastic amazed
Food great extremely friendly were loving it
Our best Christmas choice.
Book it. You will love it
Paul Vingoe4 years ago on Google
4/5
Nice hotel. Rooms a little tired. Good good although could be more selection for veggies
Chicano Ese4 years ago on Google
5/5
Most amazing stay for 7 nights at this fantastic and very welcoming hotel. A very big Thank you to all the wonderful staff!..
Tom Nash3 years ago on Google
4/5
Food is more often warm and not hot. Floor is very slippery when wet, most of the time. Staff are very helpful and friendly 👍
Sharon Sharman4 years ago on Google
4/5
It's the only place I've said I'll go back to. Great staff, really clean, good food and facilities. The only pool I've enjoyed swimming in
Donna Dance4 years ago on Google
4/5
Lovely stay, and staff are very friendly. Only criticism is that the all inclusive cocktails are very weak.
Marta Daidola2 years ago on Google
5/5
Amazing stay, beautiful hotel and rooms, and as always incredibly kind and professional staff.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

Dear Marta,

A sincere thank you for choosing Hotel Riu Tikida Palmeraie for your holiday and the trust you have placed in us.

It is a pleasure to read that you enjoyed your stay with us and expressed your opinion on Google.

We are looking forward to seeing you again soon!

With sunny greetings,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Gareth Hughes6 years ago on Google
3/5
Pretty good hotel but the menu is a little repetitive. Better to stay for a few days than longer.
Rob Beacham3 years ago on Google
5/5
3rd year in a row, constantly exceed expectations. Love the new renovations from last year although they probably weren't needed imo. See you next year 😎✈️
Steve Parker3 years ago on Google
5/5
We had a wonderful stay, staff are very welcoming and nothing is too much for them.
Alana Tanoh4 years ago on Google
5/5
It is an amazing place. The staff are friendly and there are so many activties to do in the hotel alone.
Alan Thompson4 years ago on Google
5/5
Riu is the best hotels to to go to caters for all people and children foodis 5star acomadion is great plenty of sun lounges around the pool and nice beaches staff are very friendly
Mohamed Benghanem3 years ago on Google
4/5
Good service, but the buffet is really bad, one of the worst one I ever had no taste in the food and every day it's almost the same
Leroy Smith3 years ago on Google
4/5
Staff are very friendly and keen to make sure you feel welcome and your stay is enjoyable.
Chris Lloyd (Chiscom67)4 years ago on Google
5/5
Highly recommended
Our second visit
Two weeks of pure, unadulterated magic …
Highly recommended
Our second visit
Two weeks of pure, unadulterated magic
Hotel and staff are a credit to the mystical country of Morocco
Will be leaving with a heavy heart
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T J2 years ago on Google
5/5
Place beautiful room was nice staff were so nice and friendly and very accommodating food was good
Elaine Bobbin4 years ago on Google
5/5
Had a wonderful time. Hotel was clean, staff were friendly and a great family friendly hotel.
Carole Kenny4 years ago on Google
4/5
Fantastic value hotel with exceptional staff.....not a luxury hotel by any measure but would happily return!
william riley3 years ago on Google
4/5
Recent upgrade. Very charming staff. Big room, lot of food choices. Huge grounds and pools.
Eilish NiCundhubh3 years ago on Google
5/5
Had a week break here and it was fantastic! Great respectful staff and the housekeeping was faultless! Recommend for a cheap getaway break
martin Claridge5 years ago on Google
5/5
Lovely hotel
Food great. Staff so helpful. Amazing large pool.
Arlene Bradshaw11 months ago on Google
5/5
Beautiful surroundings. People very helpful and willing to assist and answer questions.
Paul Smith4 years ago on Google
4/5
Very pleasant hotel with good rooms, nice layout, excellent food and great staff
Keith Axon5 years ago on Google
5/5
Don't believe all the negative you read. Come see for yourself.
It's clean. Safe. Staff are friendly and polite. Tip early for even more attention and service.
David Payne4 years ago on Google
5/5
Friendly and helpfull staff, a well planned out and maintained hotel, nice food and drink, what more could you ask for?
Graham Adamd5 years ago on Google
4/5
Very good hotel, food good, room fine, staff first class - definitely would return.
Laura McNally4 years ago on Google
4/5
Big pool. Good daytime entertainment (aquarobics, bingo, water polo), moroccan restaurant (needs booking), free shuttles to town (book in advance), hot!
Michael Reidy2 years ago on Google
2/5
Boring Hotel with Nothing to do, No Pool/Billiard Tables, Repetitive Entertainment, Outside Pool Not Heated and Freezing and Air-Con didnt work
Response from the owner2 years ago

Dear Michael Reidy,

Thank you so much for your comments.

We regret to learn that our wide range of sports activities, daytime and evening entertainment did not match your expectations on this occasion and we will pass on your feedback to our leadership team for further consideration.

We do hope you allow us another opportunity to share a more positive experience with you next time.

With our best wishes we remain,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Barbara Poyser5 years ago on Google
5/5
Excellent staff,excellent food,excellent accommodation, excellent service!
Hotel staff brilliant, cant do enough for you❤
Bayahya Adnane3 years ago on Google
5/5
Very good all inclusive club with free access to indoor pool luxury facilities at very competitive rates
5/5
Nice hotel,attentive staff well kept grounds. Coffee at breakfast is rank.
Mike Ford3 years ago on Google
5/5
Absolutely stunning. Immaculately clean, fantastic facilities and wonderful staff make for a perfect holiday.
Tanya Williamson4 years ago on Google
5/5
Excellent holiday destination lovely hotel and atmosphere food and service exceptional also.... Hairdresser on site and spa perfect
darren hughes2 years ago on Google
5/5
Friendly helpful staff, very tasty food, huge rooms. Nice gardens.
Raymond Liptrot4 years ago on Google
5/5
Staff are very friendly. Food is amazing and the hotel lts self is out of this world!
David Bowker4 years ago on Google
5/5
Great hotel,the staff are very friendly and are always there to help and make your holiday better
Pointy 19864 years ago on Google
5/5
Absolutely fantastic hotel a real oasis. Great food great people 2nd time back and definitely wont be the last
Samantha Holmes3 years ago on Google
5/5
Lovely place staff are nice.. good selection of food to eat..every where so tidy and clean
Alison Tezoo5 years ago on Google
3/5
Nice very friendly needs updating , excellent food good entertainment Huge pool plenty off sunloungers good weather for november
Jackie carpenter4 years ago on Google
1/5
the hotel was not for me the food was not that good would not go back to that hotel the entertainment was poor it was like going back in time to the 1970 at Butlins holiday.
Kev D5 years ago on Google
5/5
A lovely hotel with great and well cared for gardens. Some amazing staff, excellent service
Lawrence Martin4 years ago on Google
5/5
Absolutely the most luxurious..beautiful and friendly place you could wish for ...staff are fantastic... we stayed in room 4034
Ruksar Ulhoq4 years ago on Google
5/5
Excellent hotel very clean and great staff totally enjoyed our holiday.
jazz minhas2 years ago on Google
5/5
Great staff, good venues and rooms. Food is average though
Darren Parry5 years ago on Google
4/5
Great hotel, food has been amazing and staff are very friendly.
Chris Sinclair9 years ago on Google
5/5
Great hotel, fantastic staff. A little bit of serenity in a bustling unique city
James McCartney3 years ago on Google
2/5
Nice hotel but let down by poor cleanliness and the hotels bins are next to the hotels drive entrance so when it's hot the front of the hotel stinks
Response from the owner3 years ago

Dear James,

Thank you for sharing your concerns,

Thank you for saying ours is a nice hotel! We regret that the cleanliness of our pools did not reach your expectations. All our hotels fulfill the international health and safety regulations, including the maintenance of the swimming pools which are cleaned on a daily basis. We pay constant attention to the water chemistry and filtration and check the pH throughout the day.

In addition thank you for the pointer about the bins, we will share this information with our Management team so that we can act accordingly!

We hope to host you again in one of our worldwide hotels in the future!

Greetings,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Jacqueline Stewart4 years ago on Google
5/5
The staff at this hotel were brilliant,caring and proffessional. I cannot fault them at all.
s b3 years ago on Google
5/5
Beautiful hotel ,food was amazing so much varities ..just loved this destination
Chloe Tiffin4 years ago on Google
5/5
Had a great week away, perfect for some winter sun. All the staff and facilities were amazing.
Dev Alexander3 years ago on Google
5/5
Amazing hotel with even better staff! Can't wait to go back!
Tina Rowland2 years ago on Google
4/5
Relaxed atmosphere, lovely rooms and grounds, friendly staff, very tasty Moroccan deserts
gugulethu gachengo5 years ago on Google
5/5
Had a fabulous time and holiday and everyone was really nice and was there to help you if you are lost 🌞🇲🇦 …
Had a fabulous time and holiday and everyone was really nice and was there to help you if you are lost 🌞🇲🇦
Will definitely visit there again with friends
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rita shaw2 years ago on Google
5/5
Nothing is too much effort for the staff food and rooms excerlent gardens beautiful well done to all
David Smith4 years ago on Google
5/5
Great resort, staff and food are awesome. Coming back in March for more.
Gary Westwater2 years ago on Google
5/5
Fantastic place, food lovely, staff couldn't be more helpful, would come back
Darrell Hooper4 years ago on Google
5/5
Beautiful hotel, staff couldn't do enough for you, will definitely return
Alan Russell3 years ago on Google
5/5
Attractive looking buildings, friendly staff, good food, pleasant atmosphere for a holiday.
Mandy Anderson4 years ago on Google
5/5
This hotel is amazing staff are the most friendliest I've ever came across.
lorraine danson2 years ago on Google
4/5
Beautiful gardens spotless clean alcohol ok not very strong food hit and a miss
John widdowson5 years ago on Google
5/5
A really fabulous hotel with friendly staff, amazing food and the best weather
Stu Keating4 years ago on Google
5/5
A beautiful hotel with excellent staff and service. Highly recommended.
Tracy Lee3 years ago on Google
5/5
Beautiful, stunning place.. Lovely gardens, very friendly staff, excellent food
Amanda Manlay3 years ago on Google
5/5
Lovely hotel kept very clean helpful.staff in all areas of the hotel
Paul Richardson3 years ago on Google
5/5
An outstanding hotel on the outskirts of Marrakech. Top class service from friendly approachable staff.
Sue Palmera year ago on Google
5/5
Committed staff in hotel, food presentation is beautiful,
Lucy E3 years ago on Google
5/5
Beautiful hotel, great staff, amazing weather. A great holiday!
Khubaib Malik4 years ago on Google
1/5
Cockroaches and ants every night. Manager Rafael had the audacity to blame us even though he was clearly a tool
Vince Roughton4 years ago on Google
5/5
Lovely hotel lovely staff great food highly recommended 👍😁
Deborah Lock3 years ago on Google
5/5
Second year at this great hotel , lovely staff,great room's, lovely pool .
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Helen Chedgey3 years ago on Google
5/5
Loved it great room good staff great gardens great food.cant fault it.
George Edwin3 years ago on Google
5/5
Great food..hospitality..friendly staff..very clean...nice pools, bars..
Nayer Raj3 years ago on Google
5/5
Thank you for being wonderful host's we loved every minute of our stay. Deffo coming back
J vn4 years ago on Google
5/5
Beautiful resort with large swimming pool, friendly staff and great food.
Yassine Hallaji7 months ago on Google
5/5
Good place for familly with a good price and location
Trip typeVacation · Family
Tom Murray3 years ago on Google
5/5
We are still here enjoying this amazing place. The staff set Tikida Palmeraie apart from other resorts.
Sam5 months ago on Google
5/5
Nicola McAuley5 years ago on Google
5/5
A truly wonderful hotel with excellent facilities staff and great food
zaari abdelhadi2 months ago on Google
1/5
Very bad hotel
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
Response from the owner2 months ago

Dear Zaari,

Thank you for your time in providing feedback about your recent stay with us.

It is our number one priority for all of our guests to feel welcomed, receive comfortable accommodations, good All-Inclusive food & drinks, and the hospitality for which we are so well known.

We do appreciate you staying with us and are truly sorry to hear that your experience was not what it should have been.

These matters are not acceptable, and definitely not indicative of the standards we strive for. Be assured that your feedback will be reviewed with all involved to ensure future guests receive the absolute best in service, as all our guests deserve. Please accept our sincere apologies for your discomfort and inconvenience, because we never want to disappoint.

We hope you can offer us an opportunity to provide you with a better experience in the future.

With our best wishes we remain,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Nick Thompson2 years ago on Google
1/5
Not great, poor food choices and quality was awful. Wouldn't recommend or go back.
Response from the owner2 years ago

Dear Nick,

Thank you for your time in providing feedback about your recent stay with us.

We are truly sorry for the disappointment and frustration you experienced during your recent visit at our Hotel Riu Tikida Palmeraie, as we pride ourselves on delivering a memorable hotel experience to our guests.

It is our regret to learn that we were not able to meet your taste with our passionately prepared gastronomy. We can assure you that we strive to improve our service daily in order to offer all our guests in house and future guests a pleasant stay. We will be sure to pass this on to our Chef and Maître D’and are sure they will be most disappointed themselves to hear of your dissatisfaction.

We would like the opportunity to welcome you back in the near future and prove that your unsatisfactory stay was an exception!

With our best wishes we remain,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

Brian Burr3 years ago on Google
5/5
Wonderful hospitality
New refurbishment is a bit bright
Everything else 5 star as normal
adib eloufira year ago on Google
5/5
Hotel & Resort good for fun vacation especially with kids
Sharon Jewkes3 years ago on Google
5/5
The whole package. Exquisite rooms. Incredible staff, food, and facilities.
Jim Reynolds4 years ago on Google
5/5
Spacious well kept Oasis. Fantastic Staff made the stay thoroughly enjoyable.
chris lurring4 years ago on Google
5/5
Second time here fab hotel lovely pool all staff fanatic
Loula Griffithsa year ago on Google
5/5
Great place would recommend to anyone who is not sure where to go x
lisa sutcliffe3 years ago on Google
1/5
Food was totally rubbish. Got food poisoning. Neither TUI or RIU would help us. Never again
Paul Wood4 years ago on Google
5/5
One word Fantastic one of the best holidays we have had everything was all 5 star 👌
Bob James3 years ago on Google
4/5
Great holiday destination. Staff friendly food good.
Jason Ruffell3 years ago on Google
3/5
Nice place for a chilled holiday, the entertainment staff were great!
Response from the owner3 years ago

Dear Jason,

Thank you for your time,

We are glad to learn that you enjoyed your stay with us! We appreciate your kind words towards or staff members! We hope to host you once again in one of our worldwide hotels in the future!

Greetings,

Hotel Riu Tikida Palmeraie

Online Reputation Manager

geraint pritchard4 years ago on Google
4/5
Nice clean hotel with great staff in a lovely garden setting
Peter Smith5 years ago on Google
5/5
Great hotel wonderful staff, clean and well maintained
Tracy Mitchella month ago on Google
5/5
Excellent
Rooms5.0
Service5.0
Location5.0
Steve Mansfield (localexposure)6 years ago on Google
5/5
Been to this hotel on several occasions.
Highly recommend everything about it !! *****
grace kingwell6 years ago on Google
5/5
Fab place, fab accommodation and food, really could not wish for a better venue, and the only picky thing would be no tea and coffee making facilities
Roger Poulton4 years ago on Google
5/5
First class all the way. The hotel made the holiday more than "just" a holiday.
Abdulraheem Mulla4 years ago on Google
5/5
Brilliant hotel, staff are brilliant and very friendly always there to help when needed
DORAN William's2 years ago on Google
5/5
Great weather, good food / drink,
Lovely pool and grounds.
Sadie Bell4 years ago on Google
5/5
4th time back. Fab hotel amazing pool super food and friendly staff
Will Wicks4 years ago on Google
4/5
Good food, good pool, rooms well looked after.
Fiona Cole3 years ago on Google
5/5
It's the place to visit at least once in your life time .... beautiful people and place Morocco
Robert Halliwell8 years ago on Google
4/5
Great destination. Great hotel. Great staff. Fantastic holiday
Ian Shepherd5 years ago on Google
5/5
Amazing clean hotel. Weather is perfect this time of year.
David Beug4 years ago on Google
4/5
Food could de hotter more chose of better food staff were wonderful
Shaun Marshall4 years ago on Google
5/5
Lovely place friendly staff always there to make sure you are ok spot on definitely come back
peter matthews3 years ago on Google
5/5
This is a really great place to stay, very friendly staff.
Susan Rees5 years ago on Google
5/5
Fantastic place
Awesome entertainment team. I would definitely recommend it 😁🍹🍸😎
Antony Christmas4 years ago on Google
4/5
A good holiday and great people, more Moroccan dishes would have made this a 5
Jon Higgins4 years ago on Google
4/5
Whent in March 2018, perfect time as it wasn't too busy, weather was still good though.
Steve Vaughan3 years ago on Google
5/5
One word. Wow! This place was absolutely amazing. We would return in a heartbeat x
Robert Kenny6 years ago on Google
5/5
Great friendly hotel staff great and very clean
dominique dean4 years ago on Google
5/5
Absolutely loved this hotel the staff the amenities and the weather
Zoe Pritchard6 years ago on Google
5/5
Great hotel lovely staff food great
Reese McDermott4 years ago on Google
5/5
Great Hotel, excellent facilities and customer friendly staff
janet canton3 years ago on Google
5/5
Great food great staff felt very welcome
Mejdoub Oussama5 years ago on Google
5/5
Big rooms very clean , modern. Very good
Trevor Masters5 years ago on Google
4/5
Its comfy and cosy its also fully inclusive. Bookable through Thomsons Travel agents.
Ellie Mohammed3 years ago on Google
5/5
It is a very big place with a big pool and the food is great
Lisa Bye2 years ago on Google
5/5
Fantastic place friendly service staff helpful food amazing..
C6TJA8 years ago on Google
5/5
First time here and it's amazing fantastic hotel resort
Chris Holmes2 years ago on Google
5/5
Great place for everyone! Quiet...clean... friendly 😀
Abdelmoula Moustakbal4 years ago on Google
5/5
A good and welcoming hotel. For all members of family.
Vikki Outen4 years ago on Google
4/5
Loved it here, the staff are the friendliest people I have ever met!
Adil Lafkih4 months ago on Google
5/5
Nice
Rooms5.0
Service5.0
Location5.0
Bram de Putter3 years ago on Google
5/5
Nice resort, good food and enough entertainment.
Dyljuce Vlogs4 years ago on Google
5/5
All the waiters remember you and the maids make swans out of blankets and towels
Bradley Langston3 years ago on Google
5/5
Great hotel. Should be a 5 star
Denise Taylor4 years ago on Google
5/5
Great place, lovely staff been 3 times will go back again
zoe hayden4 years ago on Google
4/5
Very welcoming staff very nice hotel beautyfull
Justin Woodard3 years ago on Google
5/5
Great staff. My favorite place to stay in Marrakech!
Kelly Edwards3 years ago on Google
5/5
A great holiday. Lovely staff and food.
Kye.gaming2 years ago on Google
5/5
Free popcorn, olives , nuts and drinks just sneak in to the hotel.
Jonathan Candy3 years ago on Google
4/5
Lovely hotel with just a few faults
Trip typeFamily
Rooms4.0
Service4.0
Location3.0
deepesh rathod5 years ago on Google
5/5
Very nice hotel, ideal for family holiday.
Angela Pinion4 years ago on Google
5/5
Lovely complex, clean and great food
Dean Richards3 months ago on Google
5/5
Lovely place good food will have to go again
Rooms5.0
Service5.0
Location5.0
Sarah Taylor5 years ago on Google
5/5
I had a great holiday here. Would love to go back!
Jay AV Services2 years ago on Google
5/5
Awsome place, friendly staff great food.
Nicola Callaway4 years ago on Google
4/5
Lovely hotel and staff so helpful.. xx
Caroline Park3 years ago on Google
5/5
Excellent..... A lovely relaxing holiday. Just what we wanted .
Vinnie Potter4 years ago on Google
5/5
Fabulous weather, lovely friendly staff, fab food!
Steve Welham4 years ago on Google
4/5
Beautiful hotel ...immaculate, staff attentive
Tracy Van Dyk3 years ago on Google
5/5
Amazing place.. staff are more like friends
Carleen CD3 years ago on Google
5/5
Fabulous. Made to feel very special by all staff. Cannot fault.
Richard Cooley6 years ago on Google
5/5
Fantastic place to stay lovely staff.
dean danson2 years ago on Google
5/5
Nice hotel staff very friendly
Kay Lawton4 years ago on Google
3/5
Nice for a spot of winter sun but hotel is disappointing.
Rukhasr Ahmed4 years ago on Google
5/5
Lovely hotel and great service!
Ib Thomsen5 years ago on Google
5/5
Just so friendly and safe been a few times
Ant Williamson4 years ago on Google
5/5
Great place and start, will definitely be coming back!
Martin O3 years ago on Google
5/5
Great hotel, great food
Nick Atkinson3 years ago on Google
5/5
Great resort friendly staff
Zamier Mohammed4 years ago on Google
4/5
Fantastic hotel loved this place.
Chris Sutton4 years ago on Google
3/5
Great staff, in dire need of a refurbishment
Elena Díaz4 years ago on Google
5/5
Really good experiencie and beautiful building
Estate Shop7 months ago on Google
5/5
FifiH5 years ago on Google
5/5
My second visit here ... can't fault it ... staff are amazing ...
Jon Higgins4 years ago on Google
4/5
March 2018, excellent service all round
Madderz McMadd4 years ago on Google
4/5
Had a lovely time during our visit
John Brailsford2 years ago on Google
4/5
All inclusive staff friendly and helpful
Michael Bilboe4 years ago on Google
5/5
Amazing! You would not regret this diamond
Driss2 years ago on Google
5/5
Verry good place verry good stuff verry good food
Amanda Veitch3 years ago on Google
5/5
2nd time here it wont be our last love it here
Phil Cooke4 years ago on Google
5/5
Great all inclusive hotel
Marcus Baudet5 years ago on Google
5/5
Absolutely amazing place to stay
John Norrey3 years ago on Google
5/5
More than fulfilled our expectations.
houcine com7 months ago on Google
5/5
Atul5 years ago on Google
4/5
A place where you can get everything on tap.Close to town.
Oliver Bornholdt4 years ago on Google
4/5
Great Place to stay near Marrakech
ray baxter5 years ago on Google
5/5
Love this place but always someone ready to moan xxx
Julie Mooney2 years ago on Google
5/5
Quiet, relaxing, lovely hotel
MC MUSTAPHA5 years ago on Google
5/5
Nice hotel good place for holiday
Caroline Turner5 years ago on Google
5/5
Beautiful, peaceful & great staff!
Julian Flavell4 years ago on Google
4/5
Very good service
. Room for improvement.
Liv Anne Andreassen5 years ago on Google
3/5
Ok hotel, but not grate..
Gary Shepherd3 years ago on Google
5/5
I'm still there, I'll tell you when I've left
Mary Wells5 years ago on Google
5/5
Friendly and lovely hotel.
Kirsty Cunnington4 years ago on Google
5/5
Amazing holiday, been back twice!
Hicham Benjelloun3 years ago on Google
5/5
Good pleasant and well managed.
Simon Clements4 years ago on Google
5/5
Great hotel 5* plus
Benjamin stylist5 years ago on Google
5/5
Stayed last summer amazing holiday
Olivier Attia11 months ago on Google
5/5
Beautiful setting.
Sally Brown4 years ago on Google
1/5
Not going to rate it yet. First day here
Stephen Lynch3 years ago on Google
5/5
Everything from staff to facilities perfect
Daniel Greenhalgh3 years ago on Google
4/5
Very very good would recommend
Mandy Powell4 years ago on Google
5/5
Great place spacious roons
Terry Coupe5 years ago on Google
5/5
The staff could not do to much for you
Sonal Nayee3 years ago on Google
3/5
Good service staff friendly.
Kingsley Stevens3 years ago on Google
5/5
Having an amazing time. Wicked!!
Sprinks 1013 years ago on Google
4/5
Had a very relaxing holiday👍👍👍👍👍
adrian majerski4 years ago on Google
4/5
Rooms need a refresh, a little tired
terry weekes5 years ago on Google
4/5
standard riu formula. friendly staff.
Barry McCarthy4 years ago on Google
5/5
A very good Location for a good time
Gerard Mcgrath5 years ago on Google
4/5
Lovely place to stay,
Marco Di Ciero2 years ago on Google
5/5
Great All inclusive
John James4 years ago on Google
3/5
Has seen much better days.
Pete Wakefield4 years ago on Google
5/5
Cracking hotel unbeatable service!!
Shan N.S.2 years ago on Google
5/5
BEST HOTEL EVER!!!
Reda Zorkani5 months ago on Google
4/5
Outstanding
Trip typeVacation · Family
Rooms4.0
Service4.0
Location4.0
Ismael Imlil4 years ago on Google
2/5
Didn't like the staff!
Cheryl D'arcy2 years ago on Google
5/5
Lovely in every way
Trish Parsons4 years ago on Google
5/5
Brilliant place to stay
Jai Jordan4 years ago on Google
5/5
Brilliant place to stay
Rayane Ouali2 years ago on Google
5/5
amazing place to stay at
Muldoon773 years ago on Google
5/5
Lovely place - recommended
Aimee Worrad5 years ago on Google
4/5
Great place, helpful staff.
Alan Drinkwater3 years ago on Google
5/5
Perfect hotel for a holidY
Sally Dunn4 years ago on Google
3/5
Food not brilliant
Roger Chick4 years ago on Google
5/5
Very nice hotel
Redoine red2 years ago on Google
5/5
In one word
wonderful
Trip typeVacation · Couple
Andy Dawson4 years ago on Google
5/5
Couldn't fault anything about it.
michael smith7 years ago on Google
5/5
A Mixture Of Mordern And Ancient
Gavin Puzas5 years ago on Google
5/5
Amir H5 years ago on Google
5/5
simon barfoot3 years ago on Google
5/5
Ticked all the boxes
Andrew Caulfield2 years ago on Google
5/5
Brilliant
Wong Carson3 years ago on Google
4/5
Nick Barclay4 years ago on Google
5/5
Great for families.
Jayne Bates4 years ago on Google
3/5
Lovely holiday
Ewa Tryniecka2 years ago on Google
5/5
Fantastic
Moumni Hanane5 years ago on Google
5/5
Excellent hotel
Adrian Finch2 years ago on Google
5/5
Great hotel
Annette Aston3 years ago on Google
5/5
Brilliant
Marius Marius3 years ago on Google
5/5
Andreia Rosa3 years ago on Google
5/5
H.B. Benazzouz3 years ago on Google
5/5
Ali Uyaniklar4 years ago on Google
5/5
terry osullivan4 years ago on Google
5/5
Great staff.
Betsy Vlogs4 years ago on Google
5/5
Liliana Nicoleta Lascu2 years ago on Google
4/5
Amazing garden
Helena Loremikan4 years ago on Google
5/5
Absolutely beautiful!
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Annakhil

The sprawling suburb of Annakhil includes golf courses and palm groves, with paths and horse-carriage tours through 100,000 trees at El Palmeral. Inside that park is Musée de la Palmeraie, showing a century of Moroccan paintings in a 1940s colonial farmhouse. MACAAL is a more modern space, displaying pan-African art. Residential areas have casual tagine restaurants, while resort hotels have chic bars and bistros.

Hotel location score

Good location overall for sightseeing, recreation, dining, and getting around
2.8 Good for proximity to things to do
2.6 Good for proximity to restaurants
3.3 Good for proximity to transit
4.0 Great for airport access
Scores are calculated based on data from Google Maps and Google reviews
Route Fés N8, km 6 (Annakhil), Marrakesh 40007
1. Jemaa el-Fna
Rating
4.3
Distance
17 min
5,734 reviews
2. Jardin Majorelle-Yves Saint Laurent Mansion
Garden by artist Jacques Majorelle, with exotic plants, water features & a museum of Berber culture.
Rating
4.4
Distance
16 min
33,130 reviews
3. Bahia Palace
Vast, intricately designed palace with 160 rooms, courtyards & 8 acres of gardens.
Rating
4.4
Distance
13 min
6,811 reviews
4. Koutoubia
This large 12th-century Almohad-style mosque features a plaza with gardens & a fountain.
Rating
4.5
Distance
18 min
12,046 reviews
5. Mamounia Hotel
Plush quarters, some with private pools, in a luxe hotel offering a spa, dining & an outdoor pool.
Rating
4.6
Distance
18 min
5,032 reviews
6. Ibn Youssef School
16th-century college building with prayer hall & courtyards decorated with tiles & carved wood.
Rating
4.4
Distance
16 min
1,861 reviews
7. Saadien's Tombs
Once hidden mausoleum surrounded by gardens, decorated with colorful tiles, marble & stucco.
Rating
4.1
Distance
17 min
7,928 reviews
8. Badi Palace
Remains of a 16th-century palace whose garden walls & ornamental orange orchard still stand.
Rating
4.4
Distance
16 min
4,974 reviews
9. Yves Saint Laurent Museum
Cubed, brickwork museum paying homage to Yves Saint Laurent with a café, bookshop & auditorium.
Rating
4.4
Distance
15 min
2,105 reviews
10. Medina of Marrakesh
Vibrant morning-to-night marketplace with stalls carrying fresh produce, dried goods & trinkets.
Rating
3.9
Distance
17 min
441 reviews
11. Le Jardin Secret
Elegant, ornate 19th-century palace complex with traditional Islamic gardens, plus a shop & cafe.
Rating
4.3
Distance
18 min
1,649 reviews
12. Menara Gardens
12th-century botanical garden with a scenic pavilion, artificial lake & mountain views.
Rating
4.1
Distance
23 min
4,644 reviews
13. Dar Si Said
Museum displaying ornate artisanal Moroccan objects, from an 11th-century chest to modern carpets.
Rating
4.3
Distance
16 min
989 reviews
14. House of Photography in Marrakech
Museum of Moroccan photography housing a permanent collection & offering rotating exhibitions.
Rating
4.4
Distance
15 min
2,002 reviews
15. Les Jardins de La Koutoubia
Warmly decorated rooms in an upscale property featuring a spa, 3 restaurants & 2 pools.
Rating
4.5
Distance
20 min
1,014 reviews
1. Cuisine De Terroir
Restaurant
Rating
4.6
Distance
16 min
795 reviews
2. Le Trou Au Mur
Restaurant
Rating
4.5
Distance
16 min
254 reviews
3. Le Foundouk
Restaurant
Rating
4.3
Distance
15 min
598 reviews
4. La Cantine des Gazelles
Moroccan restaurant
Rating
4.6
Distance
16 min
1,742 reviews
5. Chez Brahim Restaurant
Moroccan restaurant
Rating
4.5
Distance
17 min
1,233 reviews
6. Restaurant Casa Lalla
Restaurant
Rating
4.9
Distance
19 min
40 reviews
7. L'Ô à la Bouche
Restaurant
Rating
4.7
Distance
18 min
288 reviews
8. L'Ardoise du Marché
French restaurant
Rating
4.7
Distance
18 min
94 reviews
9. Fouquet's Marrakech
Restaurant
Rating
4.5
Distance
16 min
40 reviews
10. Restaurant Marrakech - Terrasse des épices
Restaurant
Rating
4.3
Distance
17 min
2,457 reviews
From
Marrakesh Menara Airport
Taxi 26 min
Transit 53 min
Hotel Rio 4 min
Atlassi 7 min
Atacadao 14 min

About this hotel

Check-in time: 4:00 PM
Check-out time: 11:00 AM

Address & contact information

Route Fés N8, km 6 (Annakhil), Marrakesh 40007
05243-27400

Health & safety

Health & safety measures are provided by the hotel. Contact the hotel for more details.

Amenities

Popular amenities

  • Pool
  • Spa
  • All inclusive available
  • Breakfastfree

Internet

  • Wi-Fifree
  • Wi-Fi in public areas

Policies & payments

  • All inclusive available
  • Credit cards
  • NFC mobile payments

Services

  • Front desk24 hour
  • Baggage storage
  • Concierge
  • Convenience store
  • Currency exchange
  • Full-service laundry
  • Self-service laundry
  • Gift shop

Pools

  • Indoor pool
  • Outdoor pool
  • Wading pool
  • Hot tub

Wellness

  • Fitness centerfree
  • Elliptical machine
  • Treadmill
  • Weight machines
  • Free weights
  • Massage
  • Sauna
  • Spa
  • Hair salon
  • Doctor on call

Rooms

  • Air conditioning
  • Refrigerator

Food & drink

  • Restaurant
  • Bar
  • Table service
  • Buffet dinner
  • Breakfastfree
  • Breakfast buffet

Activities

  • Golf
  • Tennis
  • Game room

Children

  • Kid-friendly
  • Babysitting
  • Activities for kids
  • Kids' club

Parking & transportation

  • Parkingfree
  • Self parkingfree
  • Airport shuttle
  • Car rental onsite

Accessibility

  • Accessible

Pets

  • No pets

Languages spoken

  • Arabic
  • English
  • French
  • German
  • Spanish

Bathrooms

  • Private bathroom
  • Bathtub in some rooms
  • Shower

Sustainability

This hotel was certified as environmentally sustainable by an independent organization recognized by Google. Learn more

Eco certifications

  • Travelife Standard for Hotels & Accommodations

Water conservation

  • Water use audited by an independent organization
  • Water-efficient faucets, toilets, and showers
  • Towel and linen reuse program

Sustainable sourcing

  • Responsible purchasing policy
  • Locally sourced food and beverages
  • Responsibly sourced seafood
  • Organic cage-free eggs
  • Vegetarian and vegan meals
  • Eco-friendly toiletries

Energy efficiency

  • Energy conservation program
  • Energy use audited by an independent organization
  • Energy-efficient heating and cooling systems
  • Energy-efficient lighting

Waste reduction

  • Recycling program
  • Food waste reduction program
  • Safely handles hazardous substances
  • Safely disposes of electronics, batteries, and lightbulbs
  • Refillable toiletry containers
  • Compostable food containers and cutlery
  • No single-use plastic water bottles or straws
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Hotel Riu Tikida Palmeraie
MAD 1,112DEALNov 30–Dec 1
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