
On landscaped grounds with palm trees, this upscale all-inclusive hotel along the N8 highway is 2 km from the Musée de la Palmeraie, Art Contemporain et Nature and 8 km from Jemaa el-Fnaa, a bustling public square in Marrakech's walled Medina district.
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GoogleDear Fran Murphy,
First of all, we would like to thank you for being such a loyal guest, since we can read that you have visited our Riu hotels globally. We kindly recommend to visit the Riu Class website, you will be able to read about the benefits of being a class member.
At RIU, we maintain a firm commitment to the places where we are present by prioritizing the hiring of local staff to promote the development of societies and enrich the cultural diversity of our workforce.
We would like to highlight that our Front desk is multilingual, however, it is possible that in the event of hiring new staff, some might still be in training and do not have a level as high as the rest. If guests have difficulty making themselves understood, they always have the option to talk to our management team, who will be delighted to attend their needs.
Moreover, it is much unexpected to read your comments about our staff. It is very important to us that all our guests feel welcome at our resort and treated with respect, which is what we also expect from each and every guest.
Please note that our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and garden areas.
We are very sorry to read you left thinking otherwise.
Kind regards,
Hotel Riu Plaza Tikida Palmeraie
Online Reputation Manager
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GoogleDear Amina,
Thank you for taking the time to give us your feedback and for expressing your concerns.
Although we are glad to hear that our service and the good food were to your satisfaction, it is truly disappointing for us to hear of the interaction you had with one of our team members.
Please remember, swimming outside the specified opening hours is not allowed under any circumstances. It is not only that attention must be paid to the rest of the other guests, it is for safety reason. During the night time the water is chlorinated, so no one is allowed in the water.
We sincerely hope to have the opportunity to welcome you back to one of our worldwide available hotels in the future. Until then, we wish you all the best.
With our best wishes we remain,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
GoogleDear Meriem,
Thank you for bringing your concerns to our attention.
Our mission has always been to make our guests feel like they are in their home way from home, and we truly believe that we show all guests this warmth and respect, which is also the reason why we have so many long-time regular guests.
However, it seems we did a poor job of making this evident during your stay. It was disappointing to read that you were unhappy with your stay.
Please accept the apologies of ourselves and the entire team for not providing you with an exceptional stay. This does not line up with the standards to which we hold ourselves and our staff.
We assure you that any concerns that were brought to our attention were addressed, as we are always looking for way to improve our product and service, therefore thank you for your comments that will help us become that much better.
While we know you may be hesitant to come back, we would certainly like the opportunity to regain your trust.
Respectfully,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Philip Liptrot,
Thank you very much for staying with us.
Please let us explain that when a booking is made through a third party and not RIU, it is the agency with whom the guests have booked, who is in charge of the reservation, its agents are not part of Riu, unfortunately, we cannot reply on their behalf.
We kindly recommend you to contact them, in order to inform them about your discomfort.
Nevertheless, it is concerning to read about your upset stomach. We do follow strict procedures while handling our food products in order to prevent and avoid any kind of alimentary risks or hazards.
Travelling to different countries with different climate can lead to gastrointestinal problems which are not necessarily related to food.
In accordance with our high standards, we guarantee our guests the highest quality service, which goes far beyond the legal requirements, especially when it comes to food safety.
At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.
We truly hope that you are feeling better by now and we can guarantee that our regular H&S inspections show optimal results in this area.
We apologise for any discomfort and we will inform the management department.
Kindest regards,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Kenza Chraibi,
Thank you very much for staying with us.
Please note that the information provided is not sufficient to thoroughly check your experience and assist you accordingly.
It is very important to us that all our guests feel welcome at our resort and treated with respect, which is what we also expect from guests.
Your review will be forwarded.
Kind Regards,
Hotel Riu Tikida Palmeraie
Online Reputation Management
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GoogleDear Geraint Hughes,
Thank you for choosing Riu and for sharing your impressions.
We are truly disappointed to hear that you were not completely satisfied with some aspects of your recent experience with us and we lament that we could not meet your taste with our gastronomic offer, as we always try to offer a large variety of quality food.
We have of course passed your comments to the relevant department for further consideration, and we sincerely hope that despite the mentioned inconveniences you would still give us another opportunity to host you soon and convince you of our RIU service and quality.
Please receive our warmest regards,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Guest,
Thank you very much for choosing our resort for your vacation and for taking the time to write a comment about your stay and for ongoing and future staff training.
We really appreciate your kind words about our resort and beautiful staff.
It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.
In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes.
Certainly, we will share your opinion for further consideration.
Best regards,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Claire,
Thank you for sharing your feedback on what you liked and did not like regarding your stay.
We are sorry about your disappointment, and for the disenchantment you feel.
Please trust that this is not the RIU Hotel's standard of service. However, we are unable to derive enough information from your post to find your case or which agency you booked through, so that we kindly invite you to raise a formal and detailed complaint through your travel agency, or in case of direct booking through our After Travel Complaints Department via complaints@riu.com for a proper follow up.
It is our hope that you will consider staying with us again in the future.
Kind regards
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Lina,
Thank you for choosing us and for taking the time to make us aware of your concerns.
It is very important to us that our guests are treated warmly and feel comfortable with us. For this reason, we are very sorry that you have gained such a bad impression of us, and that we were not able to arrange your stay according to your ideas and wishes.
As your host, we have very carefully investigated all of your feedback and have discussed it in detail with the responsible department heads. These circumstances are certainly not indicative of our high standards. Therefore, we can promise you that the described issues get followed-up.
It is our hope, that you decide to return to us so we will have the opportunity to restore your faith in our property.
Kind regards,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
GoogleDear Widad,
Thank you for sharing your experience,
We are very pleased to know that we lived up to your expectations in terms of our facilities, our entertainment, the rooms and, above all, we are pleased that our staff took care of you in a professional and hospitable manner as they always do.
We are very sorry that we did not fulfill your wishes regarding our gastronomic offer.
We take note of your words and will address them with the relevant departments in order to continue to evolve every day.
We hope that you will soon return to one of our facilities and that we will be able to offer you a better experience.
Best wishes,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Sanjay Vaswani,
Thank you for sharing your kind feedback and your amiable words about our staff.
We are so sorry to read about the air-conditioning, we always kindly recommend our guests not to hesitate to let our team know if something is not exactly right.
Kindest regards,
Hotel Riu Palace Tikida Palmeraie
Online Reputation Manager
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GoogleDear Maha Benmbarek,
Thank you for sharing this information with us, it is really helpful when implementing the adequate measures.
It is very much unexpected to read that member of our staff would have such behaviour, since we are always striving to offer the best service.
It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.
In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes.
We regret to learn you left thinking otherwise.
Kindest wishes,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Emily,
Thank you for taking the time to give us your feedback and for expressing your concerns.
In regards to the Passport, we hope you will understand that we cannot accuse anybody without having ample proof and as you know, our manager promptly attended you and an investigation was done. Our safety installations showed any irregularities and therefore did not provide us nor the police with any evidence for forcible entry neither to the room nor to the safety box. However, we can fully understand the inconvenience of having to go to your embassy during your holidays, which we feel very sorry for.
While we are offering a Babysitter service on request (extra charge), it is important to know that RiuLand is a modern animation program for children created by our professionals from the animation department and not a crèche. We always suggest that children must be accompanied by their parents at all times. In addition, we would like to mention that our RiuLand staff goes for break between 12.30-14:00.
At RIU Hotels & Resorts, we strive to provide our guests with wonderful memories and sincere hospitality and for this reason, we are very disappointed to read that we did not exceed your expectations in different areas.
Our most sincere apologies for an unsatisfactory stay with us, as this is definitely not the experience we wish our Guests to have and we would like the opportunity to welcome you back to one of our worldwide available hotels in the near future and to provide a more superior experience and to prove that your unsatisfactory stay was an exception!
With our best wishes we remain,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Key B,
Thank you for sharing your experience during your stay at our Hotel Riu
We are glad to learn that overall you had a good time during your stay! We appreciate your compliments and positive feedback!
Nevertheless, we lament that you found some inconveniences that brought down your experience which we apologize for!
We hope to host you again in one of our worldwide hotels in the future!
Greetings,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear alle,
Thank you for thoroughly reviewing your stay with us.
We at our hotel strive to offer a truly carefree experience and an attentive and friendly service to all our guests and, therefore, we are saddened to hear that your stay with us did not meet your expectations and would like to apologize if you did not feel well taken care of; it was surely not the intention of our staff.
We would like to assure you that the inconveniences that you have described do not reflect our standards and that we will pass all your comments to our Management Team for further consideration.
We truly hope that you will give us a chance to take care of you again in the future.
With our best wishes we remain,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Asad,
Thank you for your visit to the Hotel Riu Tikida Palmeraie and your time to share your experiences with us.
It is very important to us that our guests leave our property with beautiful memories and therefore we regret to learn that we did not succeed during your stay.
Especially, as you can imagine, we are very disappointed to learn of the interaction you had with one of our security team members and the restaurant manager.
We have a Dresscode for dinner which prescribes that no sleeveless T-shirts and short pants may be worn, but casual chic or elegant clothes and appropriate foot wear.
However, we ask that you do not take this as an excuse. Certainly, we are sorry to hear that you felt embarrassed and not adequately attended, as we never want to make our guest feel like this. Please be assured, the experience you described is not a reflection of our standards and do not represent the level of service we would like to offer our guests.
We apologize for the inconvenience and we have forwarded your feedback to our management team for a follow up in case our standards were not properly met.
Unfortunately, we cannot undo the past, but we can forge a good future and that is why we very much hope that you will give us another opportunity to convince you of our services on a next stay.
Best regards,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear D Malcolm,
Thank you for choosing Riu and for sharing your impressions.
As service is one of the key values of our company and we strongly believe that customer comes first, we are truly disappointed to hear that you were not completely satisfied with your recent experience with us.
We have of course passed your comments to the relevant department for further consideration, and we sincerely hope that despite the mentioned inconveniences you would still give us another opportunity to host you soon and convince you of our RIU service and quality.
Please receive our warmest regards,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Risto,
Thank you for taking the time to tell us about your experience at our Hotel Riu Tikida Palmeraie.
We are surprised to read your comment in regards to your booking, since the price is clearly shown on the website during the booking process. However, we greatly care about the wellbeing of our guests and apologize for any inconvenience.
Please, if you are willing to share more details in regards to this issue with us, please reach out to our After Travel Complaints Department via complaints@riu.com for a proper follow up. We look forward to hearing from you and we will strive to create a more satisfactory resort experience for you in the future.
With our best wishes we remain,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Israr Rafiq,
Thank you for the time you have taken to write us about your experience in our hotel.
We are sorry to hear that you did not feel well attended by some of our staff members. It was surely not their intention to seem rude or unprofessional in any way. Please accept our apology for any inconvenience caused.
Please rest assured that we will communicate all of your valuable feedback with our management team for an appropriate follow up and we are looking forward to having the opportunity to better serve you in the future.
All the best!
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Phil,
Thank you for your time,
We are glad to learn that overall you had a good time during your stay at our Hotel Riu Palmeraie! We appreciate that you highlight our professional staff members! Nevertheless, we apologize for the issues related to the WIFI connection! We hope to host you again in one of our worldwide hotels in the future!
Greetings,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear David Booth,
Thank you for sharing your feedback!
We are extremely concerned to learn of your disappointing experience during your stay and would like to apologize for any inconveniences that you may have experienced.
We are quite surprised by your comment as all kind of offensive behavior complaints are taken seriously and immediate measures are taken to protect our guests. Please rest assure that we will follow up on this with our Management Team.
We do hope despite this that we will have the chance to welcome you back someday!
With our best wishes we remain,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Alexandra Savannah,
Thank you for your feedback and for staying with us for the 4th time.
We are really surprised to learn about the upsetting situation that you experienced and would like to apologize if you did not feel well taken care of, it was surely our staff intention to adequately assist you during your stay.
We would like to assure you that in case of stomach discomfort, our front desk staff is always at guests’ disposal to provide them with medical attention if necessary and detect the cause of the illness. Sometimes, travelling to different countries with different climate and changing the food habits can lead to gastrointestinal issues which are not necessarily related to food.
We are also very sorry to read that you experienced an issue with your tour operator and highly recommend you to contact your travel agent regarding this misunderstanding, as we unfortunately cannot reply on their behalf.
Please be assured that your comments have been shared with our Management Team for further consideration.
We sincerely hope that you would still consider staying with us once again in the future to deliver you a more enjoyable experience.
With our best wishes we remain,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Manny Bagol,
Many thanks for your review.
Whereas we are happy that you enjoyed our pool and grounds, it is a pity that the variety of food offered in our Moroccan, Italian and buffet restaurants did not meet your needs on this occasion.
In regards to our selection of drinks, we would like to inform you that we offer a wide selection of national and international beverages. We encourage our guests to order their favorite brands at the bar. We would be delighted to serve them, if available.
Your comments will be really helpful to keep improving the above-mentioned aspects.
We look forward to welcoming you back in the future to share with you a more positive experience.
With our best wishes we remain,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Margaret,
Thank you for sharing your concerns,
We would like to highlight that our Front desk is multilingual, however it is possible that in the event of hiring of new staff or new hotel openings, some of our staff are still in training and do not have a level as high as the rest. In any case, if guests have difficulty making themselves understood, they always have the option to talk to our management team or a Maître who will be delighted to attend their needs.
We hope to host you again in one of our worldwide hotels in the future!
Greetings,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Marta,
A sincere thank you for choosing Hotel Riu Tikida Palmeraie for your holiday and the trust you have placed in us.
It is a pleasure to read that you enjoyed your stay with us and expressed your opinion on Google.
We are looking forward to seeing you again soon!
With sunny greetings,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Michael Reidy,
Thank you so much for your comments.
We regret to learn that our wide range of sports activities, daytime and evening entertainment did not match your expectations on this occasion and we will pass on your feedback to our leadership team for further consideration.
We do hope you allow us another opportunity to share a more positive experience with you next time.
With our best wishes we remain,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear James,
Thank you for sharing your concerns,
Thank you for saying ours is a nice hotel! We regret that the cleanliness of our pools did not reach your expectations. All our hotels fulfill the international health and safety regulations, including the maintenance of the swimming pools which are cleaned on a daily basis. We pay constant attention to the water chemistry and filtration and check the pH throughout the day.
In addition thank you for the pointer about the bins, we will share this information with our Management team so that we can act accordingly!
We hope to host you again in one of our worldwide hotels in the future!
Greetings,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Zaari,
Thank you for your time in providing feedback about your recent stay with us.
It is our number one priority for all of our guests to feel welcomed, receive comfortable accommodations, good All-Inclusive food & drinks, and the hospitality for which we are so well known.
We do appreciate you staying with us and are truly sorry to hear that your experience was not what it should have been.
These matters are not acceptable, and definitely not indicative of the standards we strive for. Be assured that your feedback will be reviewed with all involved to ensure future guests receive the absolute best in service, as all our guests deserve. Please accept our sincere apologies for your discomfort and inconvenience, because we never want to disappoint.
We hope you can offer us an opportunity to provide you with a better experience in the future.
With our best wishes we remain,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
GoogleDear Nick,
Thank you for your time in providing feedback about your recent stay with us.
We are truly sorry for the disappointment and frustration you experienced during your recent visit at our Hotel Riu Tikida Palmeraie, as we pride ourselves on delivering a memorable hotel experience to our guests.
It is our regret to learn that we were not able to meet your taste with our passionately prepared gastronomy. We can assure you that we strive to improve our service daily in order to offer all our guests in house and future guests a pleasant stay. We will be sure to pass this on to our Chef and Maître D’and are sure they will be most disappointed themselves to hear of your dissatisfaction.
We would like the opportunity to welcome you back in the near future and prove that your unsatisfactory stay was an exception!
With our best wishes we remain,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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GoogleDear Jason,
Thank you for your time,
We are glad to learn that you enjoyed your stay with us! We appreciate your kind words towards or staff members! We hope to host you once again in one of our worldwide hotels in the future!
Greetings,
Hotel Riu Tikida Palmeraie
Online Reputation Manager
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On landscaped grounds with palm trees, this upscale all-inclusive hotel along the N8 highway is 2 km from the Musée de la Palmeraie, Art Contemporain et Nature and 8 km from Jemaa el-Fnaa, a bustling public square in Marrakech's walled Medina district. …
Featuring terraces or balconies, the refined rooms offer free Wi-Fi, flat-screen TVs, minifridges and safes. Upgraded rooms and suites add sitting areas and/or sofabeds.
Meals and drinks (included) are served in 3 bars, and buffet, regional and Italian restaurants. There are also tennis courts, and indoor and outdoor pools, plus a spa (fee), a kids' club and a gym.